Senior Account Representative - Customs Brokerage

GEODIS Career•Philadelphia, PA

About The Position

The Senior Account Representative serves as the customer service liaison between GEODIS and its customers. The role supports customs brokerage and shipment operations by coordinating with customers, carriers, vendors, overseas agents, internal teams, and warehouse staff. Responsibilities include processing shipment information and documentation, arranging bookings, tracking shipments, ensuring accurate data entry and invoicing, and helping meet government and carrier regulations.

Requirements

Intermediate proficiency in AS400 and Cargowise.
At least 3 years of experience in customs brokerage, importation, or exportation of goods, or an equivalent combination of education and experience.
Familiarity with potential client systems, including ERP systems, TMS and WMS applications, and other software solutions common in the logistics industry.
Intermediate efficiency in Microsoft Outlook, Word, PowerPoint, SharePoint, and Excel.
Excellent written and oral communication skills, with a proven ability to develop relationships with a range of internal and external customers.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to apply common-sense understanding to carry out instructions furnished in written, oral, or diagram form.

Responsibilities

Select appropriate carriers and routing based on shipment characteristics or customer requirements.
Process documents and information requests received from GEODIS.
Open files and enter notes, information, and document requests in the Cargowise system.
Send information and document requests to company employees, suppliers, service providers, or overseas production offices as needed.
Communicate with specified offices, departments, and teams, as well as customers, carriers, and vendors, regarding issues.
File document requests, correspondence, and documents under the applicable shipping number.
Coordinate shipping details with overseas agents.
Convert and verify shipment weight and volume.
Calculate rates and price conversions, and conduct profit and loss analysis.
Assist customers with questions, complaints, requests, tracking, and tracing.
Complete invoicing accurately within company DETI time requirements.
Enter shipment data elements accurately and on time in accordance with company IRIS requirements, maintaining at least 95% accuracy.
Arrange bookings with airlines, ocean carriers, and trucking companies; review documentation and issue documents to meet government and carrier regulations.
Instruct warehouse staff to build and deliver shipments against pick lists and manifests to support profitability.
Answer email and telephone calls promptly and politely.

Benefits

Early wage access through the Rain financial wellness app.
Free telemedical access to doctors and therapists through First Stop Health, available on the first day of employment.
Health, dental, and vision insurance after 30 days of employment.
401(k) match.
Paid maternity and parental leave.
Career development, employee resource groups, and mentorship programs.
Employee discounts.
Fitness class discounts and free access to a relaxation and meditation app.
Free financial wellness programs.
Daycare discount program.
Opportunities to volunteer and give back to the community.