Customs Brokerage Specialist

Omnitrans inc. • Rouses Point, NY

1d • $22 - $35 • Hybrid

About The Position

Metro Customs Brokers, a subsidiary of Omnitrans Inc. (a Fastfrate Group Company), is seeking a Customs Brokerage Specialist to join the Client Services Team in its US Customs Brokerage division. The specialist is the official point of contact for clients and coordinates customs clearance for shipments entering the United States by collecting documentation and information and communicating with company departments and external organizations.

The role involves maintaining client relationships, opening and tracking shipment files, ensuring required documents are complete and compliant, coordinating clearance, and resolving shipment issues with customs officials and other government agencies. The specialist also provides customers with regulatory and operational guidance, supports questions about job orders and billing, validates client-specific standard operating procedures, and identifies opportunities to improve communication and workflow.

The position offers a hybrid work environment with two days per week in the office. Hourly pay ranges vary by location: Buffalo, NY and Rouses Point, NY: $22–$30; NYC area: $25.60–$35.

Requirements

• Completion of a vocational or technical degree.
• More than 3 years of customer service experience in a customs brokerage or logistics environment.
• Strong attention to detail.
• Strong organizational and time-management skills, including the ability to work in a fast-paced environment with time-sensitive deadlines.
• Proficient computer skills, including MS Office, and ability to quickly learn company software and specific programs.
• Solid communication and interpersonal skills.
• Ability to build strong customer relationships and deliver customer-centric solutions.

Nice To Haves

• Customs clearance experience.

Responsibilities

• Maintain and develop client relationships by phone and email regarding shipments, discrepancies, billing, deliveries, and related matters.
• Open files for new shipments, complete required forms, and enter data into the system.
• Monitor shipment arrival status to coordinate timely customs clearance.
• Ensure all documents required to release goods have been received.
• Communicate with customs officials, other government agencies, customers, and internal departments.
• Review documents to validate compliance.
• Contact clients to obtain and confirm information related to documents, including goods descriptions, address discrepancies, shipping manifests, and commercial invoices.
• Work with customs and other government agencies to resolve shipment issues.
• Manage and track shipment status using electronic monitoring and manual updates.
• Provide customers with regulatory and operational guidance on the US import process.
• Coordinate shipment and client-specific needs with internal departments, including accounting, technical, and logistics teams.
• Assist and guide clients with job orders, billing, and operational questions.
• Suggest improvements to communication and workflow to the Supervisor or Manager.
• Perform general clerical duties as needed.
• Validate and ensure client SOPs contain complete instructions for specific profiles.

Benefits

• Industry-leading compensation package.
• Complete insurance program.
• 401(k) with company contribution.
• Hybrid work environment with two days per week at the office.
• Collaborative team and opportunity to develop potential and bring ideas to life.
• Work-life balance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree