Account Representative - Customs Brokerage

GEODIS•Long Beach, CA

5d•$26 - $32

About The Position

The Account Representative serves as the customer service liaison between GEODIS and its customers, supporting customs brokerage and shipment coordination. The role processes customs and other government agency (OGA) entries for U.S. goods clearance, opens and maintains shipment files in Cargowise and/or AS400, classifies invoices using the Harmonized Tariff Schedule, and requests information and documents from employees, suppliers, service providers, and government agencies. It coordinates with internal teams, forwarders, steamship lines, airlines, agents, carriers, and vendors, while ensuring compliance with applicable U.S. government and carrier regulations. The position also supports shipment pickups and delivery coordination, customer inquiries and shipment tracking, accurate accounting processes, and prompt, courteous handling of email and telephone communications. The job duties are considered essential functions. Employees must be able to perform them with or without reasonable accommodation; reasonable accommodations may be made for individuals with disabilities. The listed duties are not an exhaustive description of all responsibilities, duties, and skills for the role.

Requirements

At least 3 years of experience in customs brokerage, or an equivalent combination of education and experience.
Knowledge of U.S. government agency requirements.
Knowledge of U.S. Customs and OGA freight clearance.
PC literacy and experience with Microsoft Outlook, Word, Access, and Excel.
Excellent written and oral communication skills and the ability to develop relationships with a range of internal and external customers.
Excellent planning and organizational skills.
Ability to read and interpret documents.
Ability to write routine reports and correspondence.
Ability to apply common-sense understanding to carry out instructions furnished in written, oral, or diagram form.
Ability to multitask.
Mathematical skills essential for accurate calculations.

Responsibilities

Serve as the customer service liaison between the company and customers.
Process customs and OGA entries for clearance of goods into the United States.
Open files and enter notes, information, and document requests in Cargowise and/or AS400.
Classify invoices based on the Harmonized Tariff Schedule (HTS).
Request information and documents from company employees, suppliers, service providers, and U.S. government agencies as needed.
Communicate with offices, departments, and teams about customs brokerage issues.
File document requests, correspondence, and documents under the applicable shipping or reference number.
Ensure compliance with U.S. government regulatory agencies, including FDA, EPA, FCC, and Fish & Wildlife.
Coordinate shipping details with U.S. forwarders, steamship lines, airlines, and agents.
Convert and verify shipment weights, volumes, and foreign currency.
Maintain communication with customers, carriers, and vendors.
Coordinate pickups and invoice files.
Assist customers with questions, complaints, requests, and shipment tracking and tracing.
Handle accounting processes accurately and promptly.
Coordinate shipments from airlines, ocean piers, and container freight stations to customer or consignee destinations.
Review or issue documents to meet government and carrier regulations.
Use knowledge of buying and selling rates to help ensure profitability.
Answer emails and telephone calls promptly and politely.

Benefits

Fair pay; some jobs include bonus opportunities.
On-demand access to earnings, with payday available early.
Day-one telemedicine at no cost; healthcare, dental, and vision options are available at affordable costs after a short waiting period.
Paid holidays and time off.
Short-term disability.
New parent leave.
A safe, clean, and healthy work environment.
Career advancement support.
One-time grants through the GEODIS Compassion Fund for teammates experiencing unexpected catastrophes.
Opportunities to volunteer in the community or donate to the GEODIS Foundation or GEODIS Compassion Fund.
Employee Resource Groups and activities supporting inclusion and belonging.