Account Representative - Customs Brokerage

GEODIS Career•Carson, CA

About The Position

The Account Representative – Customs Brokerage serves as the customer service liaison between GEODIS and its customers, processing customs and other government agency (OGA) entries for clearance of goods into the United States. The role opens and maintains shipment files, classifies invoices using the Harmonized Tariff Schedule, requests information and documentation, and coordinates with customers, internal teams, suppliers, service providers, government agencies, carriers, forwarders, airlines, and steamship lines. The position supports customs and carrier regulatory compliance, coordinates shipment movements and pickups, verifies shipment weights, volumes, and foreign currencies, assists customers with inquiries and shipment tracking, and handles related accounting and invoicing processes. It also requires prompt, courteous handling of telephone calls and email. Duties are considered essential functions and may be performed with reasonable accommodation.

Requirements

At least 3 years of experience in customs brokerage, or an equivalent combination of education and experience.
Knowledge of U.S. Government agency requirements.
Knowledge of U.S. Customs and OGA freight clearance.
PC literacy and experience with Microsoft Outlook, Word, Access, and Excel.
Excellent written and oral communication skills and the ability to develop relationships with a range of internal and external customers.
Excellent planning and organizational skills.
Ability to read and interpret documents.
Ability to write routine reports and correspondence.
Ability to use common-sense understanding to carry out written, oral, or diagrammed instructions.
Ability to multitask.
Mathematical skills needed to ensure accuracy in calculations.

Responsibilities

Serve as the customer service liaison between the Company and the customer.
Process customs and other government agency (OGA) entries for clearance of goods into the United States.
Open files and enter notes, information, and document requests in Cargowise and/or AS400.
Classify invoices based on the Harmonized Tariff Schedule (HTS).
Send information and document requests to company employees, suppliers, service providers, and U.S. Government agencies as needed.
Communicate with specified offices, departments, and teams about issues affecting customs brokerage.
File document requests, correspondence, and documents under the applicable shipping or reference number.
Ensure compliance with U.S. Government regulatory agencies, including FDA, EPA, FCC, and Fish & Wildlife.
Coordinate shipping details with U.S. forwarders, steamship lines, airlines, and agents.
Convert and verify shipment weight, volume, and foreign currency.
Maintain communication with customers, carriers, and vendors.
Coordinate pickups and invoice files.
Assist customers with questions, complaints, requests, tracking, and tracing.
Handle accounting processes accurately and in a timely manner.
Coordinate shipments from airlines, ocean piers, and container freight stations to customer or consignee destinations.
Review documentation or issue documents to meet government and carrier regulations.
Use knowledge of buying and selling rates to ensure profitability.
Answer email and telephone calls promptly and politely.

Benefits

Fair pay; some jobs include bonus opportunities.
Access to earnings on demand, with payday available early.
Telemedicine at no cost from day one.
Optional healthcare, dental, and vision coverage at affordable costs after a short waiting period.
Paid holidays and time off.
Short-term disability.
New parent leave.
Support for career advancement and promotion.
GEODIS Compassion Fund one-time grants for teammates affected by unexpected catastrophes.
Opportunities to volunteer in the community or donate to the GEODIS Foundation or GEODIS Compassion Fund.
Employee resource groups and opportunities to participate in inclusive cultural activities.