Senior Account Representative - Customs Brokerage

GEODIS • Long Beach, CA

5d • $26 - $34

About The Position

The Senior Account Representative serves as the customer service liaison between GEODIS and its customers, supporting customs brokerage and shipment operations. The role coordinates with customers, carriers, vendors, overseas agents, internal teams, suppliers, service providers, and warehouse staff to process shipment information and documents, arrange bookings, and resolve questions and issues.

The representative works in Cargowise to open shipment files, enter notes and data, and manage document requests. The role also coordinates shipping details, verifies shipment weights and volumes, calculates rates and price conversions, analyzes profit and loss, supports tracking and tracing, and completes invoicing within company requirements. Shipment data must be entered accurately and on time, with a minimum 95% accuracy level. The role reviews documentation and issues documents in accordance with government and carrier regulations, and helps ensure warehouse staff build and deliver shipments against pick lists and manifests.

GEODIS describes its work environment as safe, clean, and healthy, and highlights career growth and an inclusive culture. The listed benefits and eligibility vary based on location, job, employee type, and length of service.

Requirements

• Intermediate proficiency in AS400 and Cargowise.
• At least 3 years of experience in customs brokerage, importation, or exportation of goods, or an equivalent combination of education and experience.
• Familiarity with potential client systems, including ERP systems, TMS and WMS applications, and other software solutions common in the logistics industry.
• Intermediate proficiency with Microsoft Outlook, Word, PowerPoint, SharePoint, and Excel.
• Excellent written and oral communication skills, including the ability to develop relationships with a range of internal and external customers.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to solve practical problems and handle a variety of concrete variables in situations with limited standardization.
• Ability to use common-sense understanding to carry out instructions provided in written, oral, or diagram form.

Responsibilities

• Serve as the customer service liaison between GEODIS and customers.
• Select carriers and routing based on shipment characteristics or customer requirements.
• Process documents and information requests received from GEODIS.
• Open files and enter notes, information, and document requests in Cargowise.
• Send information and document requests to company employees, suppliers, service providers, or overseas production offices as needed.
• Communicate with specified offices, departments, teams, customers, carriers, and vendors about issues.
• File document requests, correspondence, and documents under the applicable shipping number.
• Coordinate shipping details with overseas agents.
• Convert and verify shipment weight and volume.
• Calculate rates and price conversions, and perform profit-and-loss analysis.
• Assist customers with questions, complaints, requests, and shipment tracking and tracing.
• Complete invoicing accurately and within company DETI time requirements.
• Enter shipment data accurately and promptly in accordance with company IRIS requirements, maintaining at least 95% accuracy.
• Arrange bookings with airlines, ocean carriers, and/or trucking companies; review documentation and issue documents to meet government and carrier regulations.
• Instruct warehouse staff to build and deliver shipments against pick lists and manifests to support profitability.
• Answer email and telephone calls promptly and politely.

Benefits

• Fair pay; some jobs include bonus opportunities.
• Access to earnings on demand, with payday available early.
• Telemedicine from day one at no cost; healthcare, dental, and vision options at affordable costs after a short waiting period.
• Paid holidays, time off, short-term disability, and new parent leave.
• Support for career advancement and promotion.
• One-time grants through the GEODIS Compassion Fund for teammates experiencing unexpected catastrophes.
• Opportunities to volunteer in the community or donate to the GEODIS Foundation or GEODIS Compassion Fund.
• Inclusive culture and Employee Resource Groups.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed