Senior Account Representative - Customs Brokerage

GEODIS Career•Carson, CA

About The Position

GEODIS is a global third-party logistics provider that supports the supply chains of brands and manufacturers. The Senior Account Representative serves as the customer service liaison between GEODIS and its customers, managing shipment information, documentation, bookings, pricing, invoicing, and communication with customers and logistics partners. The role uses Cargowise and other logistics systems to coordinate customs brokerage, imports, exports, and shipment handling while maintaining company accuracy and timeliness requirements. The position’s essential functions are intended to describe the general nature and level of the work, not to provide an exhaustive list. Employees must be able to perform essential functions with or without reasonable accommodation; reasonable accommodations may be provided for individuals with disabilities.

Requirements

At least 3 years of experience in customs brokerage, importation, or exportation of goods, or an equivalent combination of education and experience.
Intermediate proficiency with AS400 and Cargowise.
Familiarity with potential client systems, including ERP systems, TMS and WMS applications, and other software solutions common in the logistics industry.
Intermediate proficiency with Microsoft Outlook, Word, PowerPoint, SharePoint, and Excel.
Excellent written and oral communication skills, with the ability to develop relationships with a range of internal and external customers.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to solve practical problems and handle a variety of concrete variables in situations with limited standardization.
Ability to apply common-sense understanding to carry out instructions furnished in written, oral, or diagram form.
Ability to perform the essential functions of the job with or without reasonable accommodation.

Responsibilities

Serve as the customer service liaison between GEODIS and the customer.
Select appropriate carriers and routing based on shipment characteristics or customer requirements.
Process documents and information requests received from GEODIS.
Open files and enter notes, information, and document requests in the Cargowise system.
Send information and document requests to company employees, suppliers, service providers, or overseas production offices as needed.
Communicate with specified offices, departments, and teams, as well as customers, carriers, and vendors, about issues.
File document requests, correspondence, and documents under the applicable shipping number.
Coordinate shipping details with overseas agents.
Convert and verify shipment weight and volume.
Calculate rates and price conversions, and perform profit and loss analysis.
Assist customers with questions, complaints, requests, tracking, and tracing.
Complete invoicing accurately and within company DETI time requirements.
Enter shipment data accurately and on time in accordance with company IRIS requirements, maintaining at least 95% accuracy.
Arrange bookings with airlines, ocean carriers, and/or trucking companies; review documentation and issue documents in accordance with government and carrier regulations.
Instruct warehouse staff to build and deliver shipments against pick lists and manifests to support profitability.
Answer email and telephone calls promptly and politely.

Benefits

Fair pay; some jobs include bonus opportunities.
Access to earned wages on demand, with payday available early.
Free telemedicine access from day one.
Optional healthcare, dental, and vision benefits at affordable costs after a short waiting period.
Paid holidays and time off.
Short-term disability.
New parent leave.
A safe, clean, and healthy work environment.
Career advancement support.
One-time grants through the GEODIS Compassion Fund for teammates experiencing unexpected catastrophes.
Opportunities to volunteer in the community or donate to the GEODIS Foundation or GEODIS Compassion Fund.
Supportive colleagues and an inclusive culture, including Employee Resource Groups and opportunities to celebrate heritage.
Eligibility for benefits varies by location, job, employee type, or length of service.