Senior Account Representative - Air Export

GEODIS Career•Elk Grove Village, IL

About The Position

The Senior Account Representative – Air Export supports customer-specific export operations and service delivery. The role develops Internal Operating Procedures (IOPs) based on customer specifications, provides rate quotations requested by overseas offices and agents, reviews internal processes, and implements procedures to improve efficiency. It helps resolve carrier, transportation, and shipment issues while maintaining positive customer relations and addressing service concerns. The position prioritizes and delegates workload to maintain high customer-service levels, applies knowledge of AES procedures, FMC regulations, and IMO standards, and trains, coaches, and supervises team members. It monitors accounts-payable and accounts-receivable discrepancies, supports enforcement of Air Import policies and procedures, forecasts export volumes for P&L purposes, and develops and monitors KPI data for customer reviews. The role also meets with local steamship and trucking representatives to stay informed about market conditions and service and cost requirements; addresses employee performance, disciplinary issues, and complaints; supports Solutions and Implementation with onboarding new opportunities; and performs other assigned duties.

Requirements

Minimum 5 years of relevant industry experience.
Minimum 2 years of experience in a supervisory capacity.
Must be PC literate and proficient with Microsoft Word, Excel, Outlook, and PowerPoint.

Nice To Haves

College degree preferred, but not required.
Experience with Cargowise.
Self-starter.
Excellent organization skills.
Ability to handle multiple activities and prioritize work.
Strong analytical and problem-solving skills.
Accountable for and able to complete commitments on time-sensitive matters.
Strong communication skills for working within a team and with cross-functional teams.
Willingness to improve and learn.

Responsibilities

Develop Internal Operating Procedures based on customer specifications.
Provide rate quotations requested by overseas offices and agents.
Review internal processes and implement procedures to maximize efficiency.
Assist teams in resolving carrier, transportation, and shipment issues.
Maintain positive customer relations through interaction and correspondence, and address service issues.
Prioritize and delegate workload to ensure high customer-service levels.
Apply knowledge of AES procedures, FMC regulations, and IMO standards.
Train, coach, and supervise team members.
Monitor accounts-payable and accounts-receivable discrepancies and address accounting issues.
Assist in enforcing Air Import policies and procedures.
Monitor and forecast export volumes for P&L purposes.
Develop and monitor KPI data for customer review.
Meet with local steamship and trucking company representatives to stay current with market conditions and ensure service and cost requirements are met.
Address employee disciplinary and performance issues and complaints.
Resolve problems using proper processes and industry standards.
Support Solutions and Implementation with onboarding new opportunities.
Perform other duties as required and assigned.

Benefits

Access wages early with the Rain financial wellness app.
Free telemedical access to doctors and therapists through FirstStop Health, available from the first day of employment.
Health, dental, and vision insurance after 30 days of employment.
401(k) match.
Paid maternity and paternity leave.
Access to career development, employee resource groups, and mentorship programs.
Employee discounts.
Fitness class discounts and free access to a relaxation and meditation app.
Free financial wellness programs.
Daycare discount program.
Opportunities to volunteer and give back to the community.