Air Export Agent

Nippon Express USA • Dallas, TX

4d

About The Position

Nippon Express U.S.A., Inc. (NEU), a wholly owned subsidiary of Nippon Express Company, Ltd., provides international freight forwarding, logistics, and transportation services. The Air Export Agent prepares air export shipments and related documentation, coordinates shipment arrangements, supports customers and operational teams, and helps ensure work complies with internal and external requirements. The position also supports perishable shipments, eCommerce, and accounting activities for air operations, while managing key accounts and meeting company and branch KPI standards.

The position is predominantly sedentary office work involving sitting, typing, filing, phone conversations, email, and document scanning. It may also require occasional trips to the warehouse to retrieve documents or check cargo. The Air Export Agent works with all levels of the organization and closely with warehouse staff. The company may modify or assign duties as needed.

Requirements

• High school diploma or equivalency certificate, or significant, relevant, or appropriate work experience.
• Computer proficiency with MS Word, Excel, Lotus Notes, and AS/400.
• Strong interpersonal, verbal, and written communication skills.
• Ability to accommodate a flexible work schedule, including weekends and holidays as necessary.
• Good teamwork skills and inclination.
• Patience and ability to deal with complex processes that may involve multiple levels of approval.

Nice To Haves

• Some knowledge of general and export computer application technology.
• Some knowledge of international commerce, including sales and payment terms and customs regulations.

Responsibilities

• Prepare air shipments and distribute documents.
• Provide general business support as assigned.
• Communicate effectively with customers, overseas agents, and subcontractors.
• Plan and arrange carriers for each shipment.
• Prepare export shipments for assigned customers, including shipping, labeling, and cargo distribution.
• Generate pick-up orders and shipping labels as needed.
• Ensure shipments are processed according to internal and external compliance regulations.
• Perform filing and data entry using the AS/400 system.
• Issue freight bills and invoices and collect unpaid invoices within credit terms.
• Support operations with perishable handling and eCommerce.
• Support accounting duties for air operations.
• Own key accounts and ensure they receive best-practice service with retention in mind.
• Meet KPI standards in accordance with company and branch initiatives.
• Maintain professional, courteous, and respectful working relationships with customers, coworkers, subcontractors, and vendors.

Benefits

• Medical insurance beginning the first of the month after 30 days.
• Dental insurance beginning the first of the month after 30 days.
• Vision insurance beginning the first of the month after 30 days.
• 401(k) with company match.
• Flexible Spending Accounts.
• Health Savings Account (HSA).
• Life insurance.
• Accidental Death & Dismemberment insurance.
• Short-term and long-term disability insurance.
• Auto and home policies.
• Commuter benefits.
• Generous vacation and sick time.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED