Air Export Night Agent

Expeditors•Peabody, MA

3d•$19 - $26

About The Position

The Air Export Night Agent works in an operations capacity, processing export shipments and their accompanying documentation. The role handles shipment preparation and routing, freight receipt, shipment processing and tracking, customer communications and shipment alerts, and assigned accounting items. The agent is expected to meet customer and company KPIs, resolve problems promptly, comply with company and government requirements, preserve company culture, and collaborate with teammates, including training peers as needed. Performance expectations include providing exceptional customer service; executing work accurately, reliably, and in compliance with procedures; communicating professionally; collaborating with colleagues; and pursuing professional development, including at least 52 hours of relevant training each year. Product-specific expectations include timely and accurate shipment processing, data entry, billing, and accounting. The job is performed primarily seated at a desk and uses standard office equipment. Expeditors lists paid vacation, holiday, and sick time; medical coverage; life insurance; an employee stock purchase plan; training and personnel development; growth opportunities; and an employee referral program bonus. The stated base pay range is $19.00–$26.00 per hour, based on experience.

Requirements

Effective interpersonal skills, including listening, comprehension, and clear, concise verbal and written communication.
Knowledge of the global logistics industry.
Good computer skills, such as MS Excel and MS Word.
Fluency in English.

Responsibilities

Receive export shipment documents.
Prepare and route shipments.
Manage freight receipt and process shipments.
Monitor and track shipments.
Manage assigned work to customer and company KPI standards.
Reply to emails in a timely manner and send customers shipment alerts and progress updates.
Resolve problems promptly and escalate issues when necessary.
Build friendly and professional relationships with customers.
Train peers as needed.
Handle miscellaneous accounting items related to assigned accounts.
Comply with Expeditors policies and government regulations.
Maintain and preserve company culture and work collaboratively with the team.
Complete at least 52 hours of training credit per year.
Enter shipment data accurately and promptly in operational systems, monitor exception reports, and resolve data integrity issues.
Invoice customers accurately and on time, provision service provider charges, and follow credit approval processes.