Air Export Agent

Expeditors•Peabody, MA

3d•$18 - $26

About The Position

The Air Export Agent is responsible for managing air export shipments and assigned customer accounts in accordance with Expeditors’ operational procedures, customer requirements, company policies, and government regulations. The role includes receiving documents, preparing and routing shipments, managing freight receipt, processing shipments, and monitoring shipment progress. The agent provides customers with shipment alerts and timely updates, responds promptly to communications, and resolves issues in a timely manner, escalating when necessary. The position also involves maintaining customer and company KPI performance, completing at least 52 hours of relevant training annually, developing professional customer relationships, assisting with peer training as needed, and handling accounting items related to assigned accounts. The agent is expected to support a collaborative team environment, follow company culture and conduct standards, and pursue ongoing professional development. Performance expectations include providing exceptional customer service; completing accurate, timely shipment processing, data entry, billing, and accounting; meeting deadlines; communicating professionally; and collaborating with colleagues, customers, and service providers. The work is performed primarily seated at a desk using standard office equipment.

Requirements

Knowledge of the global logistics industry.
Good computer skills, including MS Excel and MS Word.
Fluency in English.
Ability to use standard office equipment, including a computer with keyboard and mouse, phone, and fax/copy/scan machine.
Ability to communicate professionally in verbal and written form.
Ability to meet deadlines, organize work, manage time, and prioritize.
Willingness to work collaboratively and assist others.

Responsibilities

Receive shipment documents.
Prepare and route shipments.
Manage freight receipt and process shipments.
Monitor and track shipments.
Manage assigned desk performance against customer and company KPIs.
Reply to emails and other communications in a timely manner.
Complete at least 52 hours of training credit per year and complete required training.
Solve problems and resolve issues promptly, escalating when necessary.
Develop friendly and professional relationships with customers.
Train peers as needed.
Handle miscellaneous accounting items related to assigned accounts.
Send shipment alerts to customers and keep them informed of shipment progress.
Comply with Expeditors and government regulations and policies.
Maintain and preserve company culture and work collaboratively with the team.
Ensure timely and accurate shipment processing, data entry, billing, and accounting.
Monitor exception reports and resolve data integrity issues.
Invoice customers accurately and promptly, provision service provider charges, and follow credit approval processes.