Air Export Agent

Expeditors • Peabody, MA

2d

About The Position

The Air Export Agent receives and prepares documents, prepares and routes shipments, manages freight receipt, processes shipments, and monitors and tracks shipment progress. The role manages an assigned desk in line with customer and company KPIs, responds to emails promptly, resolves problems in a timely manner, and keeps customers informed through shipment alerts and updates. It also handles miscellaneous accounting items related to assigned accounts, builds professional customer relationships, and trains peers as needed. The agent must follow Expeditors and government regulations and policies, preserve company culture, and work collaboratively with the team.

The role is expected to provide exceptional customer service, execute quality work reliably, meet deadlines, communicate professionally with customers, coworkers, and service providers, and participate in at least 52 hours of relevant training each year. Shipment processing, operational-system data entry, and customer billing and accounting must be timely and accurate, in accordance with company procedures, customer requirements, and applicable controls.

Requirements

• Knowledge of the global logistics industry.
• Good computer skills, such as MS Excel and MS Word.
• Fluency in English.

Responsibilities

• Receive documents and prepare shipments.
• Route shipments and manage freight receipt.
• Process, monitor, and track shipments in accordance with operational procedures and customer requirements.
• Manage assigned desk performance against customer and company KPIs.
• Reply to emails and other communications promptly and professionally.
• Resolve shipment and operational problems promptly, escalating to management when necessary.
• Send shipment alerts and keep customers updated on shipment progress.
• Build friendly and professional relationships with customers.
• Train peers as needed.
• Complete miscellaneous accounting items related to assigned accounts.
• Ensure accurate and timely data entry in operational systems and resolve data-integrity exceptions.
• Invoice customers accurately and promptly, provision service-provider charges, and follow credit approval processes.
• Comply with company policies, procedures, code of business conduct, and government regulations.
• Complete at least 52 hours of relevant training per year and pursue professional development.
• Collaborate with coworkers and assist others to support the company and its customers.

Benefits

• Paid vacation
• Paid holidays
• Paid sick time
• Medical health plan
• Life insurance
• Employee stock purchase plan
• Training and personnel development program
• Growth opportunities within the company
• Employee referral program
• Bonus

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed