Air Export Agent

Nippon Express USA • Dallas, TX

6d • $23 - $25

About The Position

The Air Export Agent prepares and processes air export shipments, arranges carriers, and coordinates shipment documentation and distribution. The role communicates with customers, overseas agents, subcontractors, vendors, and internal teams, including warehouse staff. It supports perishables handling, e-commerce, and air operations accounting, while owning key accounts and working to maintain service quality and customer retention. The position also handles freight billing, invoice collection, filing, and data entry, and ensures shipments meet internal and external compliance requirements. The work is predominantly sedentary office work involving sitting, typing, filing, phone conversations, email, and document scanning, with occasional warehouse visits to retrieve documents or check cargo. The role may require a flexible schedule, including weekends and holidays as necessary.

Requirements

• High school diploma or equivalency certificate, or significant relevant or appropriate working experience.
• Computer proficiency with MS Word, Excel, Lotus Notes, and AS/400.
• Strong interpersonal, verbal, and written communication skills.
• Ability to accommodate a flexible work schedule, including weekends and holidays as necessary.
• Good teamwork skills and inclination.
• Patience and ability to deal with complex processes that may involve multiple levels of approval.

Nice To Haves

• Some knowledge of general and export computer application technology.
• Some knowledge of international commerce, including sales and payment terms, methods, and customs regulations.

Responsibilities

• Prepare air shipments and distribute shipment documents.
• Provide general business support as assigned.
• Communicate effectively with customers, overseas agents, and subcontractors.
• Plan and arrange carriers for each shipment.
• Prepare export shipments for assigned customers, including shipping, labeling, cargo distribution, and generating pickup orders and shipping labels as needed.
• Ensure shipments are processed in accordance with internal and external compliance regulations.
• Perform filing and data entry using the AS/400 system.
• Issue freight bills and invoices and collect unpaid invoices within credit terms.
• Support operations with perishables handling and e-commerce.
• Support accounting duties for air operations.
• Own key accounts and ensure they receive best-practice service with customer retention in mind.
• Meet KPI standards in accordance with company and branch initiatives.
• Maintain professional, courteous, and respectful working relationships with customers, coworkers, subcontractors, and vendors.

Benefits

• Medical, dental, and vision coverage beginning the first of the month after 30 days.
• 401(k) with company match.
• Flexible Spending Accounts and HSA.
• Life and Accidental Death & Dismemberment Insurance.
• Short- and long-term disability insurance.
• Auto and home policies.
• Commuter benefits.
• Generous vacation and sick time.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED