Air Export Night Agent

Expeditors•Peabody, MA

About The Position

The Air Export Night Agent works in operations, processing export shipments and the accompanying export documentation. The role involves managing shipments from document receipt and preparation through routing, freight receipt, processing, and tracking, while meeting customer and company KPIs. The agent communicates shipment progress and alerts to customers, responds to correspondence promptly, resolves problems, and maintains customer relationships. The position also includes shipment data entry, billing and accounting tasks for assigned accounts, peer training as needed, and completing at least 52 hours of relevant training each year. The agent must follow company procedures and government regulations, support the company culture, and work collaboratively with colleagues. Performance expectations include providing proactive, empathetic customer service; completing accurate, timely work; meeting deadlines; communicating professionally; and supporting operational excellence and continuous improvement. Product-specific expectations include following customer operating procedures, monitoring exceptions and resolving data issues, maintaining accurate shipment records, billing customers correctly and on time, provisioning service-provider charges, and following credit approval processes. The work is performed primarily while seated at a desk and involves standard office equipment. The listed base pay range is $19.00–$26.00 per hour, based on experience.

Requirements

Effective interpersonal skills, including listening, comprehension, and clear, concise verbal and written communication.
Knowledge of the global logistics industry.
Good computer skills, such as using MS Excel and MS Word.
Fluency in English.

Responsibilities

Receive and prepare export shipment documents.
Prepare, route, receive freight for, process, and track shipments.
Manage assigned work and customer accounts to meet customer and company KPIs.
Reply to emails and other communications promptly and provide customers with shipment alerts and progress updates.
Resolve shipment and service issues promptly, escalating when necessary.
Build friendly, professional relationships with customers.
Train peers as needed.
Handle miscellaneous accounting tasks related to assigned accounts.
Complete at least 52 hours of relevant training per year and required training on time.
Comply with Expeditors policies and procedures, government regulations, and the company’s code of business conduct.
Maintain and promote the company culture and work collaboratively with colleagues.
Enter shipment data accurately and promptly, monitor exception reports, and resolve data integrity issues.
Invoice customers accurately and promptly, provision service-provider charges, and follow credit approval processes.