Operations Agent - Air Export

Kintetsu World Express (U.S.A.), Inc.•SeaTac, WA

1d•$22 - $25

About The Position

Expedite and route incoming and outgoing cargo and freight shipments through airline, trucking terminals, and shipping docks. Communicate with customers, receive shipment orders, and arrange freight and cargo pickup and delivery to loading platforms. Prepare and examine bills of lading to determine shipping charges and tariffs. Process export shipments accurately and promptly in compliance with U.S. export regulations and customer expectations.

Requirements

Adequate typing skills (30–40 words per minute).
Computer literacy.
Familiarity with basic arithmetic: addition, subtraction, multiplication, and division.
Ability to lift objects weighing up to 50 pounds without assistance.
Attention to detail and ability to multitask.

Nice To Haves

Dangerous Goods (DG) Certification.
Transportation Security Administration (TSA) and International Air Transport Association (IATA) knowledge or training.
Air export experience.

Responsibilities

Enter shipment data into the computer system to generate documents and labels, apply rates and charges, arrange export clearance through U.S. Customs, and track shipments with carriers from origin to destination.
Arrange pickup of shipments from customers or vendors to a KWE location and transfer shipments from KWE to carriers.
Arrange airline flights for customer shipments and provide customers with flight information and shipment details.
Print, assemble, and distribute export shipment documents; print and apply cargo labels.
Close Master Air Waybills (MAWBs), check MAWB and House Air Waybill (HAWB) entry data for accuracy, and revise as needed.
Issue and close pouch MAWBs for shipments tendered to airlines.
Assist with visually inspecting freight and ensuring it has the necessary stickers for shipment.
Create invoices for customer shipments, third-party billings, and freehouse billings.
Provide shipment status, transit, and irregularity support to customers and overseas offices.
Maintain and update customer templates, pre-alert distribution lists, and new customer IDs.
Run reports to track milestones as required for the Quality Management System (QMS).
Create and update non-conformance reports to maintain QMS standards.
Assist in creating and updating operations and customer Standard Operating Procedures (SOPs).
Assist the Supervisor or Manager with Request For Quote (RFQ) rate or service data preparation.

Benefits

Medical plan including prescription coverage.
Dental plan.
Vision care.
Flexible Spending Account (FSA), including medical, dependent care, and limited-purpose accounts.
Health Savings Account (HSA) when enrolled in the Cigna High Deductible Health Plan.
Life insurance, supplemental life insurance, long-term disability coverage, and accidental death and dismemberment coverage.
Paid time off (PTO).
Paid holidays.
401(k) plan with an employer match of $0.50 for each employee dollar, subject to the vesting schedule.
Student loan assistance, subject to eligibility and program limits.
Tuition reimbursement, subject to eligibility and program limits.
One wellness day per year for an annual physical exam, subject to documentation.
Voluntary hospital indemnity, accident, and critical illness insurance.
Commuter benefits for parking and transit.