Air Export Supervisor

Expeditors•Peabody, MA

3d•$55,000 - $65,000

About The Position

The Air Export Supervisor supports the day-to-day operation and growth of the air export product, including Breakbulk, Gateway, and pricing. The role supports quotations, reviews local charges and agreement quotes, helps transition new or updated business, and contributes to revenue growth in line with district budgets and management expectations. The supervisor participates in team huddles and monthly meetings, shares market intelligence, delegates workloads, and recommends system and process improvements. Working with department leadership, the supervisor helps onboard, develop, and manage team members; sets and monitors goals; provides feedback; supports development plans and training; and fosters employee engagement and compliance. The position also assists with financial, operational, and business-development objectives, including monitoring billing, accounts receivable, profitability, expenses, department capacity, productivity, and service metrics. It supports customer and vendor relationships, competitive quotations and proposals, and the transition and retention of business. The role promotes compliance with company policies, business conduct standards, and government regulations; supports trade-compliance efforts and training; and assists with payment, credit, vendor-payable, and intercompany accounting processes. The supervisor is expected to deliver exceptional customer service, communicate professionally, collaborate reliably, and pursue ongoing professional development, including at least 52 hours of relevant training annually.

Requirements

Global logistics industry knowledge.
Good computer skills, such as MS Excel and MS Word.
Fluency in English.
Excellent interpersonal and communication skills.
Four years of industry-specific knowledge.

Nice To Haves

Graduate of an IATA/FIATA introductory course.

Responsibilities

Review and support day-to-day quotations.
Check local charges and agreement quotes to minimize potential branch losses.
Maintain thorough knowledge of air export, including Breakbulk, Gateway, and pricing.
Plan and support huddles and monthly meetings to discuss market intelligence and delegate workloads.
Participate in transitions of new business and updates to existing business.
Grow department revenue in line with district budget targets and management expectations.
Implement system changes and enhancements and suggest system and process improvements.
Assist the Manager with departmental EPEs in line with the 3+1 Initiative.
Assist the Manager with staff goal setting and development monitoring.
Support efforts to keep account payments within 30 days and ensure company credit procedures are followed.
Manage vendor accounts payable, including payments to airlines and truckers, using BNP.
Manage intercompany accounting discrepancies through the AJAX report.
Promote compliance with company policies, regulations, and business conduct; communicate policies and regulations to the team and support trade-compliance efforts and training.
Onboard new hires, set clear expectations, provide timely feedback, participate in one-to-ones and annual reviews, and assist with employee development plans.
Ensure employees complete 52 hours of relevant training annually and complete required training on time.
Monitor and improve product District Excellence and Global Business Operations metrics, process flow, department capacity, and productivity.
Assist with financial growth and cost-saving goals by reviewing accounts receivable, billing accuracy and timeliness, profitability, and expenses.
Support sales and retention programs, respond promptly to proposals, quotations, and information requests with competitive pricing, and help transition new business and maintain key customer relationships.
Provide exceptional customer service, communicate professionally, collaborate with colleagues, meet deadlines, and pursue personal professional development.