AIR EXPORT CLERK

Dimerco Express Corp•New York, NY

3d•$60,000 - $65,000

About The Position

Dimerco is seeking a responsible, self-motivated Air Export Clerk to handle and coordinate air export shipments in Rosedale, NY. The role involves coordinating with customers, Dimerco offices and agents, carriers, and business partners to help ensure shipments are processed smoothly and customer service standards are met. The clerk will use the company’s internal system to manage job data and sales and cost entries, book shipments with airlines, monitor customs declarations, and keep shipment information current. The role also supports sales and customer service with free-hand and routed shipments and carries out other assignments as needed by management.

Requirements

1–3 years of relevant freight forwarding or logistics experience.
Exceptional customer service skills, both verbal and written.
Detail-oriented, self-motivated, and able to solve problems exceptionally well.
Ability to use and organize Microsoft Word and Excel.
Fluent in written and spoken English.
Exceptional listening, verbal, and written communication skills.

Responsibilities

Operate jobs using the company’s internal system in a timely and proper manner, including entering data, sales, and costs.
Maintain excellent customer service through communication and coordination with customers, carriers, and affiliated business suppliers and partners.
Handle and coordinate air export shipments internally and externally with customers, Dimerco offices, and agents to support smooth daily execution.
Generate shipment debit notes.
Send pre-alerts to overseas agents.
Book shipments with airlines.
Monitor and handle air export customs declarations.
Follow up on and update shipment information related to air import, air export, and brokerage.
Complete the monthly close lot for air export.
Understand, apply, and enforce applicable rules and regulations, including TSA, KSMS, ACE, and dangerous goods requirements, as needed.
Assist and support sales and customer service with free-hand and routed shipments.
Perform other assignments from management as needed.