Air Export Supervisor

Expeditors • Peabody, MA

2d

About The Position

The Air Export Supervisor supports the day-to-day operation and growth of the air export product. The role reviews quotations, checks local charges and agreement quotes to reduce potential branch losses, supports business transitions, and helps implement system changes and process improvements. It contributes to revenue growth in line with district budgets and management expectations, and supports the manager with employee performance evaluations, goal setting, and staff development.

The supervisor helps maintain financial and operational performance, including account payment practices, company credit procedures, vendor accounts payable, and intercompany accounting discrepancy management. The role promotes compliance with company policies and government regulations and supports compliance training. It also contributes to employee onboarding, feedback, development plans, training completion, team engagement, capacity and productivity management, business development, and customer and stakeholder relationships.

Requirements

• Global logistics industry knowledge.
• Good computer skills, including MS Excel and MS Word.
• Fluent in English.
• Excellent interpersonal and communication skills.
• Four years of industry-specific knowledge.

Nice To Haves

• Graduate of an IATA/FIATA introductory course.

Responsibilities

• Review and support day-to-day quotations, and check local charges and agreement quotes to help minimize potential branch losses.
• Maintain thorough knowledge of the air export product, including Breakbulk, Gateway, and pricing.
• Plan and support team huddles and monthly meetings to discuss market intelligence and delegate workloads.
• Participate in transitions of new business and updates to existing business.
• Grow department revenue in line with district budget targets and management expectations.
• Implement system changes and enhancements and suggest system and process improvements.
• Assist the manager with department EPEs, staff goal setting, and development monitoring.
• Support account payment practices, company credit procedures, vendor accounts payable using BNP, and intercompany accounting discrepancy management via AJAX reports.
• Promote compliance with company policies, regulations, and government requirements; communicate relevant policies to the team and support compliance efforts and training.
• Onboard new hires, set clear expectations, provide timely feedback, participate in employee one-on-ones and annual reviews, and assist with employee development plans.
• Help ensure employees complete at least 52 hours of relevant training annually and complete required training on time.
• Promote employee engagement, team vision, commitment, and trust, and develop a #2.
• Support financial growth and cost-saving goals by reviewing accounts receivable, billing accuracy and timeliness, department profitability, and expenses.
• Monitor and improve product, district, and global business operations metrics; review process flow and identify efficiency and customer-service improvements.
• Assist with managing department capacity and team productivity.
• Support business growth through sales and retention programs; respond to proposal, quotation, and information requests promptly with market-competitive pricing appropriate to the requested service.
• Participate in new-business transitions and build and maintain relationships with key customer stakeholders.

Benefits

• Paid vacation, holiday, and sick time.
• Medical health plan.
• Life insurance.
• Employee stock purchase plan.
• Training and personnel development program.
• Growth opportunities within the company.
• Employee referral program.
• Bonus eligibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed