Senior Account Manager

Gallagher • West Des Moines, IA

3h

About The Position

At Gallagher Benefit Services, the Senior Account Manager serves as a trusted partner to organizations making important people-related decisions. Gallagher supports clients with benefit strategies, wellbeing programs, and workforce guidance, aiming to help build workplaces where people can thrive.

The role manages a portfolio of Employee Benefits clients as their primary relationship manager, providing day-to-day service and partnering with the Production team on renewals and client strategy. The Senior Account Manager builds relationships with HR leaders, executives, and other decision-makers; anticipates needs and resolves issues; and works with internal teams and carrier partners to deliver solutions and support. The position also identifies opportunities to strengthen relationships, improve outcomes, and expand services where appropriate. Travel may be required up to 25% of the time.

Requirements

• Bachelor's degree and at least 3 years of client service and/or claims management experience, or a high school degree/GED and at least 8 years of client service and/or claims management experience.
• Producer's License.
• Appropriate licensing as required.
• Ability to travel up to 25% of the time.
• Proficiency in Microsoft Office.
• Ability to balance multiple priorities and stay organized in a fast-paced environment.
• A proactive, self-directed approach and commitment to delivering exceptional client experiences.

Nice To Haves

• Employee benefits, insurance, or client management experience.
• Strong relationship-building and consultative communication skills.
• Business and financial acumen with a client-focused mindset.
• Comfort using technology to enhance productivity and service delivery.

Responsibilities

• Serve as the primary relationship manager for a portfolio of Employee Benefits clients and deliver day-to-day service.
• Partner with the Production team to lead renewals, guide client strategy, and ensure a smooth client experience.
• Build trusted relationships with HR leaders, executives, and key decision-makers.
• Anticipate client needs, resolve issues proactively, and keep projects moving forward.
• Identify opportunities to strengthen client relationships, improve outcomes, and expand services where appropriate.
• Collaborate with internal teams and carrier partners to deliver high-quality solutions and support.

Benefits

• Competitive compensation.
• Comprehensive benefits programs designed to support well-being.
• Career development opportunities and ongoing learning.
• A collaborative, people-first culture with accessible leadership.
• Opportunity to do meaningful work with global reach and local impact.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior