Senior Account Manager
About The Position
The Senior Account Manager serves as the primary liaison between Velocity1 and its key clients, building strong relationships, maintaining customer satisfaction, and supporting business growth. The role focuses on understanding client needs, aligning Managed IT services with business goals, and expanding revenue through strategic account management. The ideal candidate has knowledge of MSP services, including cloud computing, cybersecurity, IT infrastructure, and managed support. The position operates in a professional office environment with remote work flexibility. It requires standard business hours Monday through Friday, with 40 or more hours per week. Occasional evening or weekend meetings and events may be needed, and scheduling flexibility may be required to accommodate clients in different time zones. Travel to client sites is expected 20–30%, with occasional travel for training or meetings. Reliable transportation is required.
Requirements
- At least 3 years of account management experience in the MSP, IT services, or technology sector.
- Strong background in client relationship management and IT service sales.
- High school diploma or equivalent.
- Must be a United States citizen.
- Reliable transportation for expected travel to client sites.
Nice To Haves
- College degree in Business, Information Technology, or a related field.
- Industry certifications such as CompTIA, ITIL, Microsoft, AWS, or Cisco.
- Hands-on experience with MSP service models and IT solution consulting.
- May require security clearance for government-related contracts.
Responsibilities
- Develop and nurture long-term client relationships to support retention, satisfaction, and business growth.
- Serve as the primary point of contact for client escalations and ensure timely issue resolution and service excellence.
- Identify opportunities to expand services, including upselling and cross-selling MSP solutions.
- Partner with technical support, project management, and sales teams to ensure seamless service delivery.
- Conduct regular client business reviews, share performance insights, and provide proactive recommendations.
- Stay informed about industry trends and emerging technologies and advise clients on best practices and IT strategies.
- Monitor contract renewals and ensure timely communication and negotiation of terms.
- Help develop customized IT roadmaps to improve clients’ operational efficiency.
- Represent the company at industry conferences, networking events, and client meetings.
- Maintain accurate client records, contracts, and account activities in all Velocity1 systems.
- Maintain a working understanding of Velocity1 technology tools and solutions.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
High school or GED
