Senior Account Manager

TriNetX • Cambridge, MA

13d • Remote

About The Position

TriNetX is seeking a Senior Account Manager to manage key Pharma and CRO accounts, driving adoption, engagement, retention, and growth. The role combines strategic account management with ownership of ongoing sales opportunities, with a focus on renewals, net revenue retention, and expansion. The Senior Account Manager serves as the primary point of contact and trusted advisor for assigned clients and works with senior stakeholders internally and externally. The role is based remotely in the U.S. and requires 20%–30% domestic and international travel when needed.

Requirements

• Bachelor’s degree.
• 10+ years of experience in key account management, preferably in healthcare IT or pharmaceutical/CRO environments.
• Strong understanding of clinical trial processes and real-world data (RWD) and real-world evidence (RWE) applications.
• Demonstrated success in sales and account growth, including the ability to negotiate and close renewals and add-ons.
• Exceptional communication and relationship-building skills across organizational levels.
• Tech-savvy and able to learn and apply new tools quickly.
• Highly organized and detail-oriented, with problem-solving skills.
• Results-driven and accountable for short- and long-term goals; comfortable working independently and collaboratively.
• Strategic thinker with a proactive, growth-oriented mindset.
• Willingness to travel internationally (20%–30%).

Nice To Haves

• Experience managing accounts with real-world data, clinical trial technology, or SaaS data products.
• Background in clinical research, drug development, or medical affairs within a pharmaceutical or biotech client.

Responsibilities

• Manage a portfolio of named accounts as the primary point of contact and trusted advisor.
• Drive adoption of TriNetX within member organizations, including onboarding, training, and integration into internal workflows.
• Drive account retention, expansion, and upsell by identifying new use cases and aligning TriNetX solutions with client needs.
• Build and maintain relationships with key decision-makers and stakeholders, including clinical, medical affairs, and procurement contacts.
• Develop and execute account plans that define expansion strategy, relationship maps, and client success metrics.
• Coordinate with delivery, data management, and solutions teams to support client satisfaction and successful project outcomes.
• Represent customer interests internally and provide actionable feedback to improve products and processes.
• Track account health, renewal risks, and expansion opportunities in Salesforce CRM.
• Represent TriNetX at client meetings, advisory boards, and relevant industry conferences.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior