Senior Account Manager

MetLife•Cincinnati, OH

12d•$78,000 - $104,000•Hybrid

About The Position

The Senior Account Manager is part of MetLife’s Group Benefits Regional Business service delivery model and serves as a single point of contact for brokers. The role supports regional market customers and sales partners with internal and external pre- and post-sale activities related to new business acquisition and maintaining existing customer relationships. Although the position is virtual, the successful candidate must live within commuting distance of Cincinnati or Columbus, Ohio. The role is listed as hybrid, full-time, with 10% travel required.

Requirements

3–5 years of related experience in account management or customer service, with a background in Disability Insurance Products.
Strong knowledge of group benefits products, including plan design, features, and claims processes.
Customer-focused, with a proven ability to drive results and satisfaction, and excellent communication, relationship-building, presentation, and problem-solving skills.
Obtain the required Life and Accident & Health state licenses within the first 3 months of employment.
Ability to use AI to improve speed, quality, and efficiency across a broad range of day-to-day tasks.
High school diploma or GED equivalent.

Nice To Haves

Current State Life, Accident and Health license.
College degree or higher education.
Prior experience in Group Benefits with Life, Accident, Dental, Vision, Short-Term Disability, and/or Long-Term Disability products.

Responsibilities

Own a book of business ranging from 2 to 5,000 lives and serve as the primary contact for broker inquiries, escalations, and service delivery.
Partner with internal teams to resolve issues, ensure renewals, and drive profitability, persistency, and overall account performance.
Identify and support cross-sell, re-enrollment, and growth opportunities in collaboration with Account Executives and Underwriting.
Lead client and broker meetings, including renewals and stewardship meetings, and provide insights, recommendations, and consultative guidance on benefit plans.
Monitor service performance, deliver data-driven insights, and execute targeted marketing and education efforts to enhance engagement and value.

Benefits

Comprehensive health plan including medical, prescription drug, and vision coverage.
Dental insurance.
No-cost short- and long-term disability coverage.
Company-paid life insurance.
Legal services.
Retirement pension funded entirely by MetLife.
401(k) with employer matching.
Group discounts on voluntary insurance products, including auto and home, pet, critical illness, hospital indemnity, and accident insurance.
Employee Assistance Program (EAP) and digital mental health programs.
Parental leave.
Paid time off.
Paid holidays.
Volunteer time off.
Tuition assistance.