Senior Account Manager

RJ Young•Knoxville, TN

10d

About The Position

The Senior Account Manager is the primary liaison between Velocity1 and its key clients, responsible for maintaining strong client relationships, high customer satisfaction, and continued business growth. The role centers on understanding client needs, aligning Managed IT services with business goals, and expanding revenue through strategic account management. The ideal candidate has knowledge of MSP services such as cloud computing, cybersecurity, IT infrastructure, and managed support. This position operates in a professional office environment with remote work flexibility. It involves daily use of computers, phones, and standard office equipment. The schedule is standard business hours, Monday through Friday, at 40 or more hours per week. Occasional evening or weekend meetings and events may be needed, and flexibility to accommodate clients in different time zones is required. Expected travel to client sites is 20–30%, with occasional travel for training or meetings; reliable transportation is required.

Requirements

At least 3 years of account management experience in the MSP, IT services, or technology sector.
Strong background in client relationship management and IT service sales.
High school diploma or equivalent.
Must be a United States citizen.
Reliable transportation for expected travel to client sites.
Flexibility to accommodate client schedules in different time zones.
Ability to sit for long periods and lift and move 25 pounds of equipment.

Nice To Haves

College degree in Business, Information Technology, or a related field.
Industry certifications such as CompTIA, ITIL, Microsoft, AWS, or Cisco.
Hands-on experience with MSP service models and IT solution consulting.

Responsibilities

Develop and nurture long-term client relationships to support retention, satisfaction, and business growth.
Serve as the primary point of contact for client escalations and ensure timely resolution and service excellence.
Identify opportunities to expand services through upselling and cross-selling MSP solutions.
Partner with technical support, project management, and sales teams to ensure seamless service delivery.
Conduct regular client business reviews, sharing performance insights and proactive recommendations.
Stay informed about industry trends and emerging technologies and advise clients on best practices and IT strategies.
Monitor contract renewals and ensure timely communication and negotiation of terms.
Assist in developing customized IT roadmaps to improve clients’ operational efficiency.
Represent the company at industry conferences, networking events, and client meetings.
Maintain accurate client records, contracts, and account activity in Velocity1 systems.
Maintain a working understanding of Velocity1 technology tools and solutions.