Senior Account Manager

Wiser•New York, NY

6d•Onsite

About The Position

Wiser is hiring a Founding Senior Account Manager to help establish its employer-branding agency business in the US, based in New York. The role leads major client relationships end to end and works closely with strategy, creative, design, film, and content teams to deliver employer-brand work. A Project Manager supports day-to-day delivery. The Senior Account Manager sets account rhythms through monthly meetings, quarterly reviews, and biannual creative workshops, and identifies opportunities to grow accounts. The role also contributes to Wiser's profile and growth in the US by supporting pitches and proposals, developing thought leadership, and participating in talks, presentations, webinars, and industry events. It combines client leadership, creative quality, project and commercial management, and new-business development, with meaningful ownership in building Wiser's US presence.

Requirements

At least 5 years of experience in a client-facing account management role in an agency setting.
Ability to own the quality of account output and a solid understanding of social-first delivery across strategy, creative, media, and management.
Understanding of large-scale project and client management, with experience developing these capabilities in others.
Experience managing accounts commercially, including scoping, resourcing, and reporting.
Proven track record of retaining, developing, and growing client accounts.
Strong relationship-building skills and a passion for client experience.
Excellent spoken and written communication and confidence communicating in person.
Ability to lead teams, set clear expectations, and contribute hands-on when needed.
Creatively passionate, detail-oriented, and able to think ahead while maintaining a positive team environment.
Commercial judgment, including setting clear scopes, maintaining project profitability, and identifying opportunities.

Nice To Haves

Experience working with global brands.
Employer branding experience.

Responsibilities

Work with creative and strategy teams to develop the right approach for each client and ensure decisions are guided by it.
Set teams up to deliver high-quality work and inspire colleagues to raise the standard of their work.
Own senior client relationships and communicate the value of Wiser's work.
Create, communicate, and deliver account plans using insight, reporting, and regular communication to support growth.
Lead pitches, proposals, and scoping for additional work.
Educate clients about industry trends and Wiser's evolving capabilities.
Drive client projects and proactively communicate with stakeholders at multiple levels.
Organize key calls, meetings, and quarterly reviews.
Identify and resolve delivery issues early and help ensure a positive process for clients and teams.
Ensure accurate delivery of agreed scope, maintain quality, and meet deadlines.
Identify and resolve scope or resourcing issues early.
Report commercial performance to senior team members and demonstrate ongoing account growth.
Contribute strategic direction to pitches and proposals.
Help build Wiser's profile in the US through talks, presentations, webinars, blogs, and industry events.

Benefits

$95,000–$115,000 basic salary plus percentage commission on account growth.
Meaningful ownership and impact in building Wiser's US business.
A high-performance culture that supports growth.
Regular team events and social activities.
Full Apple technology setup and additional tools needed for the role.
Support from the Happiness team, with a focus on wellbeing.
Access to a therapy budget and health benefits.
15 days of annual leave, plus 8 public holidays and the employee's birthday off.
Private health insurance contribution.
Modern office in the Meatpacking District.
Work-from-anywhere policy allowing up to 20 days across the year, including from Wiser offices in London and Dubai.
Summer Fridays, finishing at 4 p.m.