Senior Account Manager - Dedicated

Atlas Travel & Technology Group Inc•Virtual Employee, Remote, Remote, US, Remote

1d•$90,000 - $110,000•Hybrid

About The Position

The Dedicated Senior Account Manager manages a single dedicated enterprise Business Travel account, focusing on client retention, profitability, and strengthening the client relationship. The role grows revenue through relationship management and consultative skills, understanding client needs, and identifying innovative solutions. It works directly with the client on planning and reviews, provides business intelligence and travel-related guidance, supports implementation and service-level agreements, and communicates industry and vendor updates.

Requirements

Travel Management Company (TMC) industry experience.
At least 3 years of account management experience.
Experience managing a high-touch (VIP) client with a global footprint.
Strong financial acumen, advanced Excel experience, and an analytical mindset for leveraging profitability drivers.
Excellent written and verbal presentation skills.
Ability to work in a team environment and liaise across divisions with minimal supervision.
Ability to drive change.
Exceptional relationship-building skills.
Problem-solving and decision-making skills.
Excellent organizational skills and keen attention to detail.
Ability to independently plan, manage, and deliver multiple concurrent projects with competing deadlines.
Working knowledge of Google Workspace, internet searching, MS Office, CRM tools, and AI prompting, with advanced skills in MS Excel.
Ability to communicate in standard business English, both written and spoken, and present information effectively to customers, clients, and colleagues.
Ability to meet the stated physical and mental demands, including prolonged stationary work and computer use, mobility around the workplace, spoken communication and hearing, near vision, and collaboration with people from diverse backgrounds.
Ability to travel domestically and internationally by car, plane, and train for prolonged periods and transport personal luggage.

Responsibilities

Proactively identify new opportunities and deliver strategic solutions tailored to the client.
Develop a deep understanding of key business drivers and company culture to provide customer-focused solutions.
Collaborate directly with the client in person on business planning, quarterly analysis, bi-annual and annual reviews, and supplier negotiation support.
Enhance the value proposition through policy consultation, benchmarking, technology roadmapping, and optimization of online solutions.
Demonstrate return on investment in travel through cost savings, customer service, and greater control of spend.
Promote account growth using Atlas products and services, including Meetings & Incentives and Vacation Travel.
Provide timely, reliable business intelligence reports, guidance on travel-related cost savings, project scoping, account monitoring, and trend analysis.
Facilitate implementation, liaise with internal departments, serve as the primary communication focal point, and manage service-level agreement terms.
Communicate current industry events, forecasts, vendor updates, and security alerts.
Support internal and external projects as required.