Community Manager - Dedicated

AAM Brand•Chandler, AZ

About The Position

AAM is seeking a Dedicated Community Manager to serve Lakewood Community. The role focuses on building relationships, providing exceptional service, and supporting the community’s operations and growth. The manager applies knowledge of CC&Rs, management contracts, HOA operations, governing documents, and applicable Arizona and federal statutes to help ensure compliance and deliver high-quality service.

Requirements

Experience working with HOAs or other entities involving knowledge and enforcement of governing documents.
Excellent interpersonal and communication skills, including being outgoing, socially oriented, poised, articulate, persuasive, effective in groups, and a strong public speaker.
Ability to manage multiple tasks simultaneously, establish priorities, and meet deadlines.
High attention to detail.
Exceptional organization and tracking skills.
Ability to function efficiently in a high-volume, fast-paced environment.
Proficiency with computer programs and company database systems, including Microsoft Office, internet, and email systems.
Ability to interact and work positively and effectively with staff and residents at all levels.
Ability to work collaboratively and cooperatively within the department and with other departments.
Ability to sit and stand for moderate periods of time.

Responsibilities

Review and understand Association governing documents, including CC&Rs, bylaws, rules and regulations, and applicable Arizona and federal statutes; partner with AAM’s Management Team to ensure compliance.
Interact frequently with homeowners, vendors, and service providers to promote high-quality customer service for the Association and AAM.
Research, create, and distribute communications to owners through newsletters, email, and the web about Association activities and policies.
Solicit, negotiate, and execute contracts for Association vendors and service providers.
Prepare and submit bid specifications and work orders to vendors and service providers as needed.
Plan, budget, advertise, execute, and attend Association events with Board and Committee approval.
Develop and implement policies and carry out tasks assigned by the Board of Directors and AAM.
Review, analyze, and present monthly management and financial reports; identify discrepancies and work with accounting to resolve them.
Research, prepare, and provide annual budgets to the Board of Directors; obtain accurate budget data from vendors and other Association service providers.
Review, modify, code, and approve Association invoices.
Schedule, organize, and facilitate annual Board of Directors meetings and other special meetings, providing leadership and professional guidance in accordance with Association policy and Arizona law.
Interview, hire, and train employees as needed.
Coach AAM employees on job performance and expectations, and terminate employment relationships when required.
Take a proactive approach to management and provide leadership in planning for future growth.
Perform other duties as directed.
Commute to and from assigned communities using a personal automobile.
Walk and/or drive throughout the dedicated community to inspect common areas as required by the management contract.