Dedicated Fleet Manager

RIVERSIDE TRANSPORT GROUP•Livonia, MI

6d•Onsite

About The Position

Serve as the driver's supervisor and representative in Operations, managing driver performance and acting as the primary communication link to drivers. Work to achieve optimum driver and customer satisfaction. This role is based at Michigan Dairy - RTI in Livonia, Michigan, with day- and night-shift openings. The position is responsible for an assigned board of tractors and drivers and for maintaining performance across data accuracy, turnover, utilization, on-time service, and safety. The job description notes that duties and responsibilities may change without notice.

Requirements

Associate degree, or 1–2 years of related experience and/or training, or an equivalent combination of education and experience.
Ability to perform each essential duty satisfactorily.
Demonstrated decision-making ability with little supervision (preferred qualification).
Intermediate user ability with Microsoft Excel (preferred qualification).
Ability to think strategically and plan ahead in rapidly changing situations.
Strong organization and engagement with team members.
Positive, team-oriented attitude and ability to communicate effectively with drivers and colleagues.

Nice To Haves

Two-year degree in a related field.
Three years of experience in transportation.
Decision-making ability with little supervision.
Intermediate user ability for Microsoft Excel.

Responsibilities

Serve as the sole communications link to drivers, including communicating load information, advances, purchase orders, maintenance coordination, performance counseling, and company news and information.
Manage an assigned board of tractors and drivers to support effective performance.
Maintain data-entry accuracy, with a stated target of 99.5%, and minimize coding errors on service failures.
Manage driver turnover within the ideal range; preventable turnover should not exceed 60%.
Manage utilization, with an overall target of 310–326 MPU per day, subject to adjustment for dedicated freight expectations.
Communicate customer expectations to drivers and minimize service failures to support on-time service.
Manage overall safety performance, including hours of service, unsafe driving, and CSA scores.
Ensure drivers are current on preventative maintenance for their trucks.
Update drivers on road conditions and restrictions communicated by the Safety Department.
Communicate driver medical conditions or attendance issues to HR in a timely manner.
Handle driver complaints, escalate them to the appropriate person or department, and ensure they are handled in a timely manner.
Work with Load Planners and other Fleet Managers to plan future workload.
Work with Service and Breakdown departments to maintain equipment and meet service schedules.
Think strategically and plan ahead amid rapidly changing situations while maintaining a positive, team-oriented attitude.
Stay organized and engaged with team members.
Maintain a positive attitude with coworkers and the supervisor, exercising the speed of trust when issues arise.