Dedicated On-Site Account Specialist
About The Position
The Dedicated On-Site Account Specialist serves as the primary liaison between policyholders and The Standard, supporting employers and employees with group life, disability, and leave-related inquiries. The role independently manages claim processes, coordinates death claims, assists employees with filing claims, and ensures accurate premium administration and contract interpretation. It works closely with HR, Benefits, and Payroll teams to resolve customer service, claims, and coverage issues, including escalations. The specialist also provides claim activity reporting, supports Evidence of Insurability tracking, and contributes to process improvements that enhance the customer experience and support business retention. The role requires working onsite in Jacksonville, Florida, three days per week, Tuesday through Thursday.
Requirements
- Bachelor’s degree in business or a related field, or an equivalent combination of education and experience.
- At least 3 years of experience in life and disability, PFML, and voluntary benefits.
- Experience managing claims processes and resolving complex customer inquiries.
- Strong knowledge of benefit contract interpretation and premium administration.
- Ability to manage multiple stakeholders and business units.
- Strong verbal communication skills, with an emphasis on empathy and customer service.
- Proficiency in Microsoft Excel.
- Experience coordinating projects and cross-functional work.
- Experience supporting group life, disability, and leave programs in a corporate or insurance environment.
- Ability to work onsite in Jacksonville, Florida, Tuesday through Thursday, three days per week.
Responsibilities
- Serve as the primary contact for policyholders, employers, and employees on claims and coverage inquiries.
- Administer life, disability, and leave claims, including coordinating death claims.
- Assist employees with filing claims.
- Resolve escalations related to claims, billing, and contract interpretation.
- Partner with HR, Benefits, and Payroll teams across multiple locations.
- Provide reporting on claims status, outstanding items, and Evidence of Insurability.
- Support process improvements that enhance the customer experience and business retention.
Benefits
- Medical, dental, and vision benefits.
- 401(k) plan with matching company contributions.
- Annual incentive bonus plan.
- Paid time off, including 11 holidays, 2 wellness days, and 8 volunteer hours annually; PTO increases with tenure.
- Paid parental leave.
- Adoption and surrogacy assistance.
- Employee giving program that double matches donations to eligible nonprofits and schools.
- Career growth and advancement opportunities.
- Supportive, responsive management approach.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
