Senior Account Manager

Lucidworks

12d•$125,000 - $160,000•Remote

About The Position

As a Senior Account Manager, you are the executive owner of a portfolio of Lucidworks’ largest and most strategic client relationships, with the highest quota and portfolio revenue responsibility in the Account Manager job family. You are accountable for Gross Retention, Net Retention, and expansion revenue across multi-year, multi-product, and often multi-geography relationships, leading engagement and negotiation up to the C-suite to position Lucidworks as a trusted strategic partner. You own the commercial strategy, executive relationships, and overall business success of each partnership, working closely with the Client Success Engineer, who owns technical strategy, product adoption, and technical value realization. You coordinate Client Success Engineering, Professional Services, Support, Product, Sales, and executive leadership to deliver a unified client experience. This is a senior individual contributor role in the Client Excellence organization, reporting to the VP, Client Excellence. It includes substantial autonomy and an informal leadership role mentoring other Account Managers. The position is fully remote and open to candidates based in the United States.

Requirements

Demonstrated ownership of complex enterprise client relationships, balancing retention, growth, and long-term planning across a portfolio, with strong forecasting and pipeline discipline.
Track record of leading enterprise renewals, commercial negotiations, and large expansion deals to close while consistently achieving retention and revenue objectives.
Ability to build trusted executive relationships, influence senior stakeholders, and translate client priorities into multi-year account strategies delivered through cross-functional teams.
Excellent communication, presentation, and executive facilitation skills, including experience leading Executive Business Reviews and strategic client discussions.
Ability to use Gen AI tools to improve account planning and client communications while applying sound judgment regarding confidentiality, accuracy, and quality.
Resourcefulness, agility, flexibility, ability to leverage available resources, and ability to work independently.
Ability to collaborate with diverse people and personalities across geographies, backgrounds, and professional abilities.
Strong verbal and written communication skills.
Empathy and care for employees, customers, partners, and guests.
Ability to handle confidential information.

Nice To Haves

Experience managing enterprise SaaS clients within a subscription-based business model.
Experience using CRM and customer success platforms to manage account strategy, forecasting, and commercial performance.
Knowledge of enterprise search, AI, digital experience, or commerce technologies.
Experience mentoring or informally leading other account management professionals.

Responsibilities

Own the commercial success of a portfolio of Lucidworks’ largest and most strategic accounts, driving Gross Retention, Net Retention, renewals, expansion revenue, and long-term account growth.
Develop and execute multi-year account strategies that align Lucidworks solutions with client business priorities, strengthen strategic partnerships, and maximize client value.
Serve as the executive relationship owner for clients, build trust with executive sponsors, and lead Executive Business Reviews demonstrating measurable business outcomes.
Source, qualify, and close large and complex expansion opportunities; develop business cases and lead pricing, contract, and renewal negotiations, including multi-year and non-standard agreements.
Maintain an accurate renewal forecast and commercial pipeline, communicating business outlook, risk mitigation plans, and growth strategies to leadership.
Represent the client’s voice across Lucidworks as the executive escalation owner for business issues, aligning internal teams around coordinated resolution plans.
Mentor and coach Account Managers, sharing account strategy, negotiation, and executive engagement practices across the Client Excellence organization.
Apply Gen AI tools to accelerate account planning, research, business reviews, and client communications, validating AI-generated content and protecting confidential client information.

Benefits

Potential eligibility for a sign-on bonus.
Equity grants, subject to approval.
Medical coverage.
Dental coverage.
Vision coverage.
A variety of voluntary benefits.
Generous PTO policy.
Various leave policies.
401(k).
Paid holidays.
Life and disability coverage, if offered.
Commission tied to retention and expansion performance; variable earnings depend on performance under the applicable compensation plan and are not guaranteed.