Senior Account Manager
ADVANTAGE MEDIA SERVICES LLC•Valencia, CA
•$73,000 - $95,000•Onsite
About The Position
The Senior Account Manager manages day-to-day communication between clients, the client service team, and operations, and ensures billings are properly captured in coordination with Finance. The role also has administrative responsibilities, including client transitions and onboarding, coordination of client service activities across operational areas, billing preparation and review, and supervision and training of assigned client service and administrative staff. The position is based at the Commerce Office in Valencia, California, and is full-time with a day shift.
Requirements
- At least 5 years of experience in fulfillment, administration, and client service.
- Skills in operations reporting and analysis.
- Proven ability to build client relationships.
- Results-oriented and proactive, with strong multitasking and troubleshooting abilities.
- Ability to conceptualize integrated solutions to business problems that help clients achieve goals.
- Experience with Microsoft Word, Excel, and Outlook.
- Ability to learn order processing and warehouse management systems.
- Excellent written and verbal communication skills.
- Ability to perform essential job functions with or without reasonable accommodation.
Responsibilities
- Represent AMS professionally in all communications with clients.
- Project-manage the client transition process when new clients sign on.
- Onboard clients in the East and West and assist with training.
- Coordinate client service activities across operational functions, including production, receiving, shipping, and IT.
- Assist with scheduling regular inventory synchronization with clients and manage the process.
- Work with operations staff to implement client programs and processes in support of client needs.
- Supervise assigned client service and administrative staff.
- Keep the client service team trained and manage HR paperwork.
- Audit Paycom data for billing accuracy.
- Generate client billing information and review invoices in billing folders.
- Attend regularly scheduled meetings with clients and the operational team.
- Schedule quarterly client meetings, prepare and present agendas, review RPH reports, and understand individual client pro formas.
- Perform other duties as assigned, including work in other areas or facilities.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
