Senior Account Manager

Gradient Experience•New York, NY

19d

About The Position

We are looking for an experienced and strategic Senior Account Manager to join our Account Services team. This senior-level leadership role is suited to someone experienced in cross-functional teams, project management, client communication strategy, and event workflows. The Senior Account Manager owns and manages cross-functional contributors while representing client interests and needs, leading experiential marketing campaigns from concept to completion. Growing and retaining client relationships is vital. The role is expected to operate autonomously with little to no supervision and reports to the Vice President of the Account Department. The position includes leading campaign and event planning and execution, guiding internal teams, managing client communications and relationships, and overseeing project budgets, timelines, reporting, and onsite logistics. The role may include direct reports depending on the scope of the work.

Requirements

Bachelor's degree.
Proven professional work experience.
Project management experience.
Account management experience.
Past event experience.
Agency experience.
Clerical experience.
Strong client communication.

Nice To Haves

Production experience.
Experiential marketing experience.
Cross-functional leadership and mentorship skills.

Responsibilities

Lead the planning, coordination, and execution of experiential marketing campaigns and events.
Provide day-to-day guidance to cross-functional internal teams to help ensure project milestones and project success.
Lead daily client interactions, meetings, and communications as the main point of contact for client inquiries, requests, and feedback.
Understand client objectives and deliver tailored marketing solutions, recommendations, and presentations.
Build rapport and networks with clients and colleagues, with a focus on growth.
Regularly report project status and financials to clients and agency leadership.
Oversee and provide day-to-day leadership, guidance, and support across cross-functional teams, and potentially direct reports, depending on work scope.
Delegate managerial support tasks or portions of projects to junior team members and inspire junior colleagues.
Work cross-functionally to manage project budgets, production, and timelines, ensuring efficient resource allocation and execution.
Prepare and maintain project status reports and client deliverables.
Lead client management and own logistic needs for live events and onsite operations.
Anticipate client interactions and expectations.