Senior Account Manager

Mod Op • Philadelphia, PA

5d

About The Position

The Senior Account Manager serves as mission control for assigned accounts, leading proactive account activity, client initiatives, and account logistics. The role sets priorities and ensures deadlines are met while coordinating with other agency brand-team deadlines. It manages multiple projects and brands, leads productions of varying sizes, and serves as a key client contact. The Senior Account Manager partners with colleagues across departments to complete work and solve problems, while fostering partnership and professionalism with clients and the account team.

The position leads account logistics across projects, productions, billing, and organization; coordinates production teams and client inputs and approvals; manages campaign deliverables and quality assurance; and handles assigned financial processes. It also contributes to strategic planning and business development, evaluates program effectiveness, and supports junior team members and interns.

Requirements

• Typically 4–8 years of related agency or client marketing experience; the experience range is a guide, not a minimum.
• Bachelor’s degree or equivalent relevant experience.
• Well-rounded experience managing multiple marketing communications disciplines and projects.
• Strong leadership, organizational, analytical, listening, negotiation, presentation, verbal, and written communication skills.
• Ability to manage priorities, budgets, timelines, and multiple client or brand workstreams.

Nice To Haves

• Proven senior-level agency account-management experience.
• Experience developing client relationships.
• Experience delivering business-building programs.

Responsibilities

• Serve as a key client contact across assigned programs and drive proactive strategic and tactical initiatives within the broader account direction.
• Identify and recommend business-building ideas and contribute to strategic plans, workstream budgets, compensation models, and timelines.
• Evaluate program effectiveness using key metrics and recommend opportunities for optimization.
• Lead logistics for assigned projects, productions, billing, and organization, including timelines, status meetings, documents, recaps, and next steps.
• Coordinate production projects of varying sizes, align internal teams and client inputs and approvals, and prepare briefs and production documents to keep work efficient and on schedule.
• Manage campaign deliverables, proofing, quality assurance, outgoing creative, and trafficking as needed.
• Prepare client presentations and follow-up materials, attend meetings, and liaise with partner agencies as required.
• Manage assigned financial processes, including opening and tracking jobs, maintaining billing sheets, preparing invoices, following up on payments, and tracking purchase orders.
• Support junior team members and interns through guidance and process coaching.
• Set an encouraging tone for team briefings and share relevant industry updates.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior