Senior Account Manager
About The Position
The Senior Account Manager manages day-to-day communication among clients, the client service team, and operations, and ensures accurate capture of billings in coordination with Finance. The role also includes administrative responsibilities, client transitions and onboarding, coordination of client service activities across operational functions, and supervision and training of assigned client service and administrative staff. The position is based at 710 American Blvd in Bear, Delaware, and operates in a professional office environment. It routinely uses standard office equipment. Employees must be able to perform the essential job functions with or without reasonable accommodation. Other duties may be assigned, including work in other areas or facilities.
Requirements
- At least 5 years of experience in fulfillment, administration, and client service.
- Experience with operations reporting and analysis.
- Proven ability to build client relationships.
- Results-oriented, proactive approach, with strong multitasking and troubleshooting abilities.
- Ability to conceptualize integrated solutions to business problems that help clients achieve goals.
- Experience with Microsoft Word, Excel, and Outlook.
- Ability to learn the order-processing and warehouse-management systems.
- Excellent written and verbal communication skills.
Responsibilities
- Represent AMS professionally in all communications with clients.
- Project-manage the client transition process when new clients sign on.
- Onboard clients in the East and West and assist with training.
- Coordinate client service activities across operational functions, including production, receiving, shipping, and IT.
- Assist in scheduling regular inventory synchronization with clients and manage the process.
- Work with operations staff to implement client programs and processes that meet client needs.
- Supervise assigned client service and administrative staff.
- Keep the client service team trained and manage HR paperwork.
- Audit Paycom data for billing accuracy.
- Generate client billing information and review invoices in the billing folder.
- Attend regularly scheduled meetings with clients and the operations team.
- Schedule quarterly client meetings, prepare and present agendas, review RPH reports, and understand individual client pro formas.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
