Senior Account Manager, Commerce

Influencer • New York, NY

3d • Hybrid

About The Position

The Senior Account Manager, Commerce leads end-to-end delivery of Social Commerce and Affiliate campaigns across assigned accounts. This delivery-focused role owns day-to-day campaign execution, affiliate programme operations, performance reporting, and creator delivery, while supporting the Account Director with strategy and pitch responses. The role manages workstreams through Waves, helps maintain high delivery standards, and builds client relationships on the commerce side alongside Client Services, which owns the executive relationship.

The Senior Account Manager also helps develop the Commerce division’s delivery infrastructure, including campaign workflows, affiliate operations, and engagement systems. The role contributes to client strategy across TikTok Shop, affiliate, and emerging social commerce, aiming to turn creator-first content into measurable GMV, AOV, and ROAS. It serves as a reference point for social commerce and affiliate expertise across the business and mentors Senior Account Executives through day-to-day management, training, and PDPs.

The position is based in New York with a hybrid work arrangement and reports to the SVP, Global Performance. Salary is $85,000–$95,000, with placement dependent on factors including experience, qualifications, skills, local market, and budgetary considerations.

Requirements

• At least 5 years of experience in an agency or brand across influencer marketing, social commerce, affiliate, performance, or social.
• Experience in social commerce, affiliate, and/or influencer marketing delivery.
• Hands-on TikTok Shop experience, including creator, seller, or live shopping.
• Experience running affiliate programmes or working with networks such as Impact, Awin, CJ, Rakuten, or Partnerize.
• Experience delivering performance reporting and post-campaign analysis, and presenting findings to clients.
• Experience managing creators at volume across multiple live campaigns.
• Comfort reviewing creator and brand agreements, with an understanding of usage and payment terms.
• Highly organised, energetic, and able to prioritise quickly across several projects.
• A proactive, positive team player who supports colleagues.

Responsibilities

• Own end-to-end delivery of assigned Social Commerce and Affiliate campaigns.
• Build and maintain campaign timelines, creator briefs, affiliate programme setup, and campaign plans.
• Manage day-to-day execution across TikTok Shop, including creator, seller, and live shopping activity, and affiliate networks.
• Run affiliate programme operations, including creator onboarding, link and code setup, tracking, CPA postbacks, commission structures, and creator tiering.
• Own performance reporting and post-campaign analysis, interpret GMV, AOV, CPA, and ROAS data, and present insights to clients.
• Manage campaigns through Waves and relevant social commerce and affiliate platforms; ensure content is uploaded accurately, creator payments are organised, and sampling and seeding are overseen.
• Build and foster client relationships on the commerce workstream, manage expectations, and share updates and actions alongside Client Services.
• Assist Sales and Client Services with commerce strategy, campaign tactics, and pitch responses for prospective and existing clients.
• Manage day-to-day relationships with TikTok Shop and affiliate network partners, including Impact, Awin, CJ, Rakuten, and Partnerize.
• Mentor and support Senior Account Executives through day-to-day management, training, and PDPs.

Benefits

• Medical benefits through Insperity.
• Wellbeing support including EAP and mental health cover.
• 401(k) with match opportunity.
• 22 days of paid time off, plus federal holidays that can be flexed to individual needs.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed