Senior Account Manager - Industrial Machinery, Aftermarket Segment

Nordson Corporation•USA - Georgia - Remote, SC

About The Position

Nordson Nonwovens is seeking an experienced and motivated sales professional to grow its aftermarket business for industrial machinery. The role focuses on selling parts and services to end users, supporting aftermarket sales initiatives, building customer relationships, managing customer loyalty programs, and analyzing sales trends and data to support the sales strategy. The successful candidate will bring strong sales acumen, an owner mindset, communication skills, and extensive technical knowledge of Nordson products and related technical and commercial solutions. The position provides on-site technical support and product knowledge to customers, develops and pursues sales opportunities, and collaborates with engineering, sales, and marketing teams to deliver customer solutions. It requires nationwide travel estimated at 75%.

Requirements

Proven sales experience, preferably in aftermarket parts business within industry.
Strong understanding of mechanical components and industrial equipment.
At least 5 years of experience in a similar role and a deep understanding of the aftermarket parts business.
Strong sales passion and selling skills.
Excellent communication, negotiation, and relationship-building skills.
Ability to work independently and manage multiple priorities effectively.
Open mindset toward creating and implementing new aftermarket initiatives.
A “getting things done” attitude.
Proficiency with MS Office, SAP, CRM tools, and other critical technologies.

Responsibilities

Develop and execute sales strategies to grow the aftermarket parts business.
Identify and pursue new business opportunities within existing and prospective customer accounts.
Provide on-site technical support and product knowledge to customers to help ensure optimal solutions.
Build relationships with existing and new customers through personal site visits.
Monitor market trends, competitor activities, and customer feedback to inform business decisions.
Collaborate with engineering, sales, and marketing teams to deliver seamless customer experiences.
Prepare and present sales reports, forecasts, and performance metrics to management.
Present proposals to senior leaders to improve business processes and pursue market opportunities.
Maintain a high level of customer service.
Adhere to company policies, procedures, and business ethics codes.
Create and manage customer loyalty programs and analyze sales trends and data to support sales strategy execution.