Senior Account Manager

Denso • Southfield, MI

13d

About The Position

Responsible for providing ongoing support to high-value clients and implementing business strategies to achieve profitable relationships and identify revenue opportunities with major accounts. Develops and maintains strategic account relationships, promotes brand awareness, and ensures high-quality customer service. Applies detailed product knowledge and knowledge of clients’ businesses while managing direct sales activities to meet or exceed targets. Organizes client visits, retains established customer relationships, serves as a liaison between clients and company departments, communicates new products and services, and recommends solutions that fit clients’ business needs.

The role supports assigned accounts through strategic planning, sales-plan development, profitability tracking, customer and product strategies, commercial coordination, and account expansion. It also guides and coaches lower-level colleagues and works with internal and external networks to address issues and advance company objectives.

Requirements

• Bachelor’s degree in business, marketing, or a related field.
• 8+ years of related experience.
• Excellent project management skills, including defining objectives, identifying stakeholders, planning steps, and coordinating resources.
• Excellent written and verbal communication skills.
• Strong presentation skills and the ability to explain and discuss technical or complex information independently.
• Excellent customer service skills and ability to foster partnership-oriented, service-focused business relationships.
• Excellent problem-solving skills and ability to address customer issues and partner on resolutions.
• Excellent analytical skills and ability to independently develop solutions to complex situations using sound judgment.
• Excellent negotiation skills and ability to resolve difficult or sensitive situations while seeking positive outcomes.
• Ability to anticipate customer needs and potential next steps.
• Demonstrated competency with computer software and mainframe applications to manipulate, analyze, and reconcile data.

Nice To Haves

• Experience working with Stellantis, OEMs, or suppliers is preferred.

Responsibilities

• Communicate with and visit customer headquarters staff, dealers, store sales and regional teammates, and DENSO personnel to identify and satisfy account needs.
• Develop and maintain strategic executive-level relationships with assigned accounts.
• Develop and implement customer- and product-based strategies for DPAM products.
• Support business expansion and cultivate customer relationships to identify potential and future opportunities.
• Present competitor pricing analysis and recommend ways to improve and implement approved strategies.
• Keep abreast of current products.
• Support and attend regional sales meetings, customer annual sales meetings, trade shows, open houses, and marketing events.
• Develop and execute accurate, complete sales plans; ensure account maintenance and expansion activities support those plans.
• Review sales plans with management and recommend and explain product ranking, pricing, and volume strategies.
• Review variance analysis and related information, ensure accuracy, and provide detailed management reports.
• Develop budgets for maintaining assigned accounts.
• Coordinate communications, marketing tools, and promotions for assigned accounts.
• Negotiate product and related sales and marketing matters with customers, and guide lower-level colleagues in negotiations.
• Build and maintain internal and external networks to address issues, gather information, and support company goals.
• Coordinate cost-related commercial and business activities as required; help develop tactics to improve profitability.
• Track profitability and follow up with customers and plants to negotiate value-added opportunities.
• Analyze and review annual percentage rate lists and recommend actions to top management based on pricing strategies, customer roadmaps, or internal targets, as needed.
• Guide, coach, and oversee lower-level colleagues; may provide input into performance evaluations.
• Analyze processes and systems and implement activities to improve sales and marketing efficiency and effectiveness.
• Perform other duties as assigned.

Benefits

• Medical, dental, vision, and prescription drug plans.
• 401(k) with 4% company match.
• Vacation/PTO and 13 paid holidays.
• Bonus program.
• FSA/HSA and dependent care programs.
• Company-provided life, disability, ADD, and business travel insurance.
• No-cost wellness and chronic condition management programs.
• Optional insurance programs, including legal, identity theft, and critical illness coverage.
• Tuition reimbursement.
• Career development and ongoing training.
• Employee assistance program.
• Employee spotlight and recognition program.
• Volunteer opportunities.
• Onsite fitness center, varying by location.
• Cafeteria and food markets, varying by location.
• Onsite health clinic and pharmacy, varying by location.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior