Senior Account Manager

Wiser•New York, NY

8d•$95,000 - $115,000•Hybrid

About The Position

Wiser is an employer branding agency expanding from London into New York. The Founding Senior Account Manager will lead major client relationships end-to-end and help shape Wiser’s presence and operations in the US market. The role partners with creative and strategy teams across strategy, design, film, and content, with a Project Manager supporting day-to-day delivery. It includes setting account rhythms through monthly meetings, quarterly reviews, and biannual creative workshops, while identifying opportunities for account growth. The Senior Account Manager will also help build Wiser’s US profile by contributing to new business pitches, thought leadership, presentations, webinars, blogs, and industry events. This is a growth-oriented role with ownership and impact in establishing Wiser’s US business.

Requirements

At least 5 years of client-facing Account Management experience in an agency setting.
Ready to own the quality of account output and solid understanding of social-first delivery across strategy, creative, media, and management.
Understanding of major project and client management principles, with experience developing these capabilities in others.
Experience managing accounts commercially, including scoping, resourcing, and reporting.
Proven record of retaining, developing, and growing client accounts.
Strong relationship-building skills and passion for client experience.
Excellent spoken and written communication skills, including confidence communicating in person.
Ability to lead teams, set expectations, and take a hands-on approach when needed.
Creative passion and ability to advocate for strong ideas.
Strong attention to detail, forward planning, positivity, and ability to anticipate and mitigate problems.
Confidence building relationships internally and externally and working with a range of people.
Commercial savvy, including agreeing clear scopes, keeping projects profitable, and identifying future opportunities.

Nice To Haves

Experience working with global brands.
Employer branding experience.

Responsibilities

Lead major client relationships and account work end-to-end, serving as Wiser’s senior client contact.
Work with creative and strategy teams to determine client approaches and guide decisions and delivery accordingly.
Set teams up to deliver high-quality work and encourage them to raise the bar.
Create, communicate, and deliver account plans using insight, reporting, and regular client communication to support growth.
Lead pitches, proposals, and scoping for additional client work; educate clients about industry trends and Wiser’s capabilities.
Drive client projects and communicate proactively with stakeholders at multiple levels.
Organize client calls, meetings, quarterly reviews, and biannual creative workshops.
Identify and resolve delivery issues early, supporting a positive process for clients and teams.
Manage scope, deliverables, time, quality, and deadlines; address scope or resourcing issues early.
Report commercial performance to senior team members and identify opportunities for continued account growth.
Contribute strategic direction to new business pitches and proposals.
Help build Wiser’s US profile through talks, presentations, webinars, blogs, and industry events.
Support and develop others’ project and client management capabilities.

Benefits

$95,000–$115,000 basic salary plus percentage commission on account growth.
Opportunity for meaningful ownership and impact in building Wiser’s US business.
High-performance culture that supports employee growth.
Regular team events and socials.
Full Apple technology setup and additional tools as needed.
Support from the Happiness team, with wellbeing as a priority.
Therapy budget and health benefits.
15 days of annual leave, 8 public holidays, and the employee’s birthday off.
Private health insurance contribution.
Modern office in the Meatpacking District.
Work from Anywhere policy allowing work from anywhere in the world for 20 days across the year, including Wiser’s London and Dubai offices.
Summer Fridays, finishing at 4 p.m.
Inclusive culture and accessibility adjustments during the hiring process.