Senior Account Manager

A Place for Mom

13d•$70,000 - $100,000

About The Position

As a Senior Account Manager at A Place for Mom, you will own the success of a portfolio of senior living community partners. The role combines strategic relationship management, consultative selling, and performance coaching, with a disciplined focus on measurable results. You will be accountable for quarterly and annual Objectives and Key Results (OKRs) aligned with the company’s business goals, including revenue retention and growth, move-in acceleration, customer engagement, and adoption of high-impact programs. You will collaborate across teams and use data, insights, and operational rigor to deliver value to APFM and its partners. This is a high-visibility, customer-facing role for someone who thrives in a results-driven environment and wants to make a tangible impact. Travel of up to 20% is required for on-site partner visits, corporate meetings, and industry conferences. A Place for Mom is a mission-driven platform that helps families navigate senior care by connecting them with vetted providers. Its teams have helped millions of families find care since 2000, and the company emphasizes empathy, teamwork, integrity, outcomes, and adaptability.

Requirements

At least 5 years of experience in enterprise account management, B2B sales, or customer success.
Demonstrated ownership of ongoing relationships with VP- and C-suite stakeholders.
Ability to drive business outcomes through strategic relationship management and performance accountability.
Strong understanding of OKRs and KPIs and how to align partner performance with business goals.
Proven success influencing customer behavior and driving program adoption through data, insights, and education.
Excellent communication and presentation skills, including experience engaging diverse stakeholders and executive leadership.
Proficiency with CRM platforms and comfort interpreting and acting on performance data.
Strong organization, self-motivation, project management skills, and attention to detail.
Collaborative mindset and ability to navigate and align cross-functional teams.

Nice To Haves

Experience in senior living, healthcare, hospitality, or SaaS.

Responsibilities

Own partner success across a designated book of business and manage performance against defined OKRs.
Build relationships with senior living operators and stakeholders to support retention, growth, and long-term satisfaction.
Deliver regular business reviews and performance analyses to inform decisions and influence partner behavior.
Drive move-in growth by identifying performance gaps, educating partners on best practices, and promoting program adoption.
Collaborate with Sales, Customer Success, Marketing, Analytics, and Finance to align strategies and remove barriers to performance.
Present data-driven insights and customized recommendations to partners through storytelling and visualizations.
Maintain up-to-date account records in PartnerCentral, Salesforce, and internal reporting tools.
Manage collections and minimize aging in partnership with internal finance and billing teams.
Travel up to 20% for on-site partner visits, corporate meetings, and industry conferences.