Senior Account Manager

MERCH REVOLUTION LLC • Cedar Park, TX

15d • $0 - $70,000 • Hybrid

About The Position

The Senior Account Manager leads delivery of client programs across Brand Revolution’s creative, production, and event services. Partnering closely with an Account Director, this role owns day-to-day client relationships and program execution, ensuring projects are delivered on time, on budget, and to the agency’s standards of excellence.

The role serves as a trusted client advisor and leader within the accounts team. It combines strategic thinking with operational rigor, guides Account Managers and Coordinators, and develops toward the Account Director role. The position may be based in the Cedar Park, Texas office or the Denver, Colorado office, with three days per week in the office and travel for client events, meetings, and site visits.

Requirements

• Bachelor’s degree in Marketing, Communications, Events, or a related field, or equivalent practical experience.
• At least 5 years of experience in account management or client services within a digital marketing, creative, events, or video production agency environment.
• At least 2 years leading client programs and managing mid- to senior-level client relationships.
• Ability to lead multiple concurrent programs with accuracy and attention to detail.
• Experience supervising or mentoring junior account team members.
• Experience writing creative briefs, building statements of work and budgets, and managing program profitability.
• Deep understanding of agency workflows and cross-department collaboration.
• Proficiency in Microsoft Office Suite.
• Valid U.S. Driver’s License and Passport.
• Ability to work three days per week in the Cedar Park, Texas office or Denver, Colorado office.
• Ability to travel domestically and internationally for client events, meetings, and site visits.
• Strong verbal and written communication with client and agency leadership.
• Exceptional organizational and time management abilities across multiple programs.
• Sound judgment and ability to make decisions and solve problems independently.
• Ability to remain calm and adaptable under pressure.
• Leadership ability to delegate, coach, and give constructive feedback.
• Strategic mindset and practical understanding of brand, creative, video, and event production processes.
• Ability to sit, stand, walk, kneel, and use computer equipment for extended periods.
• Reliable transportation for in-office and off-site work.
• Ability to lift up to 25 pounds.
• Suitable home workspace for remote work.

Nice To Haves

• Experience with project management systems such as ClickUp, Google, or Hubspot.
• Experience with video, fabrication, or live event production.
• Experience in a full-service agency environment.

Responsibilities

• Serve as the primary day-to-day contact for assigned clients, owning communication, documentation, and program delivery.
• Partner with the Account Director and SVP of U.S. Accounts to develop and execute client strategies aligned with business objectives.
• Build trusted relationships with mid- to senior-level client counterparts and communicate confidently with client and agency leadership.
• Lead client status meetings and program reviews, managing agendas, decisions, action items, and follow-ups.
• Anticipate and address risks and client concerns, escalating issues with context and recommended solutions when appropriate.
• Identify account growth opportunities through new projects, expanded scopes, and additional services.
• Own end-to-end execution of assigned creative campaigns, events, media, and production programs.
• Write complete creative and job briefs and work with clients to close information gaps before work begins.
• Oversee timelines, deliverable schedules, budgets, and status reports across concurrent programs.
• Ensure deliverables meet client expectations and approved scope and budget; proactively manage scope changes.
• Coordinate with Creative, Strategy, Production, Media, and Accounting to maintain workflows, resolve issues, and ensure brand consistency.
• Lead post-project reviews, record learnings, and apply improvements to future work.
• Ensure work follows agency processes, templates, and quality standards, and model those standards for the team.
• Supervise, mentor, and develop Account Managers and Account Coordinators; delegate work, set expectations, and maintain accountability for deadlines and documentation.
• Lead brainstorming sessions, creative reviews, and strategic discussions for assigned programs.
• Provide constructive feedback to creative and production teams before work is shared with clients.
• Foster positive, solutions-oriented teamwork, communication, and problem-solving.
• Develop statements of work and budgets for assigned programs in collaboration with agency teams.
• Manage program budgets, profitability, and adherence to approved scopes, reporting financial health to the Account Director and SVP of U.S. Accounts.
• Manage reconciliation and invoicing processes as set out in approved statements of work.
• Oversee vendor contracts and payments for assigned programs.
• Identify efficiency improvements, added value, and organic revenue growth opportunities within client programs.
• Represent Brand Revolution’s values and approach in client and internal interactions.
• Improve client experience, workflows, and internal processes.
• Participate in networking and industry relationship-building.
• Develop toward the Account Director role by increasing ownership of account strategy, growth planning, and team leadership.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior