Senior Account Director, In-Account Growth

Phase2

6d • $115,000 - $160,000 • Remote

About The Position

The Senior Account Director, In-Account Growth owns client accounts end to end, from understanding client challenges and shaping technically feasible solutions through scoping, pricing, proposals, negotiation, delivery support, escalations, and renewals. The role leads account sales strategy, builds executive-level business cases, and develops new opportunities by expanding into additional departments, business units, and service lines. The first-year sales target is $7M+.

The role works closely with solution architects, strategists, delivery leads, and technology partners to shape ambitious, realistic, and profitable engagements. It requires fluency in AI systems, cloud infrastructure, data platforms, integrations, digital experience platforms, and the connections between customer experience, content, and marketing technology and business outcomes. The Senior Account Director serves as a trusted advisor to client executives and delivery teams, stays engaged throughout active work, and represents Phase2 in the market through partner co-selling and industry speaking.

The position is fully remote, with travel to client sites, Phase2 gatherings, and events as needed, typically up to 25%. Compensation includes a base salary of $115,000–$160,000 and on-target earnings of $165,000–$240,000. Commission is $50,000–$80,000 annually at 100% of quota and is uncapped. Salary depends on experience, skills, certifications, and market conditions.

Requirements

• 10+ years of experience selling and growing accounts at a technical or product-focused agency, systems integrator, or technology consultancy, selling work delivered by a team.
• A proven record of leading client portfolios worth $7M+ annually and growing them through expansion into new areas of clients' businesses.
• Experience scoping and pricing custom engagements with delivery teams, including statements of work, retainers, or outcome-based models.
• Fluency in DXPs and CMS platforms, cloud, data platforms, integrations, and the construction and governance of enterprise AI systems, with the ability to translate technical solutions into clear business terms.
• Experience selling to both marketing and technology leaders, often within the same account.
• Experience influencing senior executives through insight, clear writing, and sound negotiation.

Nice To Haves

• Experience selling AI, data, or platform modernization work that reached production, with the ability to explain what made it successful.
• Experience in regulated industries such as healthcare, life sciences, pharmaceuticals, financial services, or government, and familiarity with how HIPAA, FDA, privacy, and security reviews affect deals.
• Hands-on experience with Drupal, Optimizely, Adobe Experience Manager, Sitecore, or similar DXPs, or with Epic and EHR integration.
• Experience navigating legacy systems, organizational resistance, and competing priorities to secure client commitment.
• Ability to create urgency and explain why a client should act now rather than next fiscal year.
• A visible point of view on AI or digital transformation expressed through speaking, writing, or panels.
• Experience co-selling with platform or cloud partners.

Responsibilities

• Build and close $7M+ in sales during the first 12 months by expanding accounts into new departments, business units, and service lines and developing larger strategic programs.
• Understand clients' businesses, anticipate their needs, and make the case for solving emerging problems.
• Lead the full sales cycle, including discovery, qualification, solution shaping, proposals, negotiation, and closing.
• Price engagements around outcomes and impact, including custom, outcome-based, and roadmap-driven models.
• Maintain an accurate Salesforce pipeline and reliable forecasts.
• Work with solution architects, strategists, and delivery leads to scope ambitious, realistic, and profitable work.
• Write and present proposals and statements of work that executives will fund and delivery teams can fulfill.
• Address procurement, legal, security, and compliance questions, including those common in healthcare and life sciences.
• Build relationships with C-suite executives and teams across marketing and technology.
• Translate AI, data, and platform capabilities into business outcomes such as revenue, cost, risk, and speed.
• Lead regular account relationship calls, support project teams, monitor client health, and identify issues and opportunities early.
• Own escalations, bringing clients and Phase2 teams together to reach strong outcomes.
• Make client wins visible within Phase2 and help marketing develop case studies.
• Co-sell with platform and technology partners at the executive level.
• Speak at industry events, conferences, and panels about AI and digital transformation.
• Travel to client sites, Phase2 gatherings, and events as needed, typically up to 25%.
• Use AI to accelerate account research, develop stronger points of view, and move from ideas to proposals more quickly.

Benefits

• Medical, dental, vision, life, and disability insurance, plus supplemental options through Aflac and Transamerica.
• Wellness program with participation rewards.
• 401(k) with a 3% employer contribution, no match required, and 100% vesting after 90 days.
• 16 vacation days, 4 personal days, and 1 volunteer day to start, with time off increasing with tenure.
• Paid parental leave of up to 12 weeks for birthing parents and up to 6 weeks of bonding leave, based on tenure, including adoption and foster placement; unpaid leave may be used to extend leave.
• Fertility, adoption, and surrogacy benefits through Kindbody, plus virtual health coaching and care navigation.
• $500 home office stipend.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed