Selling Manager - Men's

Saks•Atlanta, GA

6d•$67,832 - $84,790

About The Position

The Selling Manager - Men's owns the sales experience within a Saks Fifth Avenue store and contributes to achieving company objectives. The role builds a customer-centric sales experience through cross-functional partnerships and the effective use of team skills, while representing the Saks Fifth Avenue brand. The manager drives sales by developing the clienteling capabilities and selling behaviors of direct reports, coaching and developing employees on the selling floor, and fostering lasting client relationships through exceptional service and regular outreach. The manager oversees onboarding, training, continued education, and performance management while promoting teamwork and achievement of store goals. The position leads people, customer experience, and business ownership. It is responsible for recruiting and onboarding talent, setting and supporting performance goals, coaching employees, managing scheduling, and fostering accountability and collaboration. It also models exceptional service, supports client appointments and events, builds client relationships using data and clienteling tools, and pursues new client acquisition and repeat business. The manager plans and tracks departmental strategies, monitors business trends and performance, supports compliance, and champions change. The role requires relevant experience leading a team, supervisory experience managing direct reports, and a record of achieving business results while managing a selling and operations workforce. Proficiency with technology, clienteling tools, social media, and Google Workspace is required; advanced Google Workspace proficiency is preferred. The schedule is flexible based on business needs and includes evenings, weekends, and holidays. The stated salary range is $67,832–$84,790, with actual pay determined by location, experience, and other job-related factors.

Requirements

Relevant experience leading a team, including supervisory experience managing direct reports.
Proven track record managing a selling and operations workforce and achieving business results.
Proficiency with available technology, including clienteling tools, social media for social selling, and Google Workspace programs.
History of building, leading, motivating, and coaching teams to achieve objectives.
Excellent oral and written communication skills, with the ability to structure clear, logical messages using appropriate communication channels.
Strong attention to detail.
Ability to work a flexible schedule based on business needs, including evenings, weekends, and holidays.
May be required to stand, bend, climb stairs, and lift or carry up to 10 pounds.

Nice To Haves

Luxury retail fashion experience.
A four-year degree.
Advanced proficiency with Google Workspace programs.
Continually builds skills and knowledge through training, coaching, and career experiences.
Working knowledge and appreciation of Saks Fifth Avenue and the fashion industry.
Ability to adapt personal approach to different situations and people.
Creativity and resilience in response to unexpected workplace changes.
Maintains high personal standards for work and the work environment.
Customer-centric mentality rather than a solely store-centric one.

Responsibilities

Recruit and onboard new hires, building a pipeline of talent for future needs.
Train and develop employees, set clear goals aligned with department objectives, and support career development.
Lead enforcement and understanding of policies and procedures; evaluate performance and productivity, provide feedback, and coach employees.
Help direct reports build their personal brands and fashion authority through outreach and social media.
Lead continuing education focused on product knowledge, client events, targeted selling, and clienteling.
Promote achievement, recognition, and collaboration; resolve workplace concerns and conflicts fairly and promptly.
Empower employees to take ownership of customer and internal service issues and resolve them quickly.
Oversee associate scheduling based on promotional calendars and business needs, and manage daily task priorities.
Model Saks Fifth Avenue culture and values and deliver consistent, exceptional customer service and memorable client experiences.
Plan and support client appointments, promote in-store events, and execute client-development initiatives with store leadership, marketing, vendors, and merchants.
Build productive relationships with team members, customers, partners, and the community; oversee customer service efforts and escalations.
Use data to identify client spending patterns, opportunities to increase wallet share, and ways to drive repeat business.
Acquire new clients and strengthen existing relationships using marketing tools, social media, referrals, networking, and clienteling technology.
Stay informed about new merchandise deliveries to maximize selling opportunities.
Drive sales and growth by developing client advisors and client relationships.
Create and execute departmental plans and strategies, anticipating and addressing risks and roadblocks.
Analyze customer behaviors, trends, and preferences and adjust processes and standards accordingly.
Support audit compliance and department and stockroom controls, as applicable.
Monitor business drivers, industry trends, competitors, and progress against departmental strategies; share best practices and ideas.
Use sound decision-making and critical thinking to analyze problems and recommend solutions.
Champion change initiatives and explain their benefits and challenges to affected employees and partners.

Benefits

Medical insurance.
Dental insurance.
Vision insurance.
401(k) retirement plan.
Basic life insurance.
Supplemental life insurance.
Disability insurance.
Additional voluntary benefits, such as critical illness, hospital, and accident insurance.
Employee discount.
Career advancement opportunities across retail, distribution, digital, and corporate functions.