Selling Manager - Men's

Saks Fifth Avenue

1d•$67,832 - $84,790

About The Position

The Selling Manager has ownership of the sales experience within a Saks Fifth Avenue store and plays a critical role in achieving company objectives. The manager builds a customer-centric selling experience through cross-functional partnerships and by developing the clienteling skills and selling behaviors of a high-performing team. The role involves maintaining a visible presence on the selling floor to coach and develop associates, building sustainable client relationships through exceptional service and outreach, and overseeing onboarding, training, education, and performance management. The manager fosters teamwork and collaboration to help achieve store goals. The role leads recruiting, onboarding, scheduling, training, performance feedback, and career development for direct reports. It also oversees customer experience and client-development initiatives, including client appointments, events, clienteling, and strategies to acquire new clients and strengthen existing relationships. The manager analyzes customer and business trends, drives sales and growth, maintains operational standards and audit compliance, and supports change initiatives. The position may require standing, bending, climbing stairs, and lifting and carrying up to 10 pounds. A flexible schedule based on business needs is required, including evenings, weekends, and holidays. Salary range: $67,832–$84,790, with actual pay determined by location, experience, and other job-related factors.

Requirements

Relevant experience leading a team, including supervisory experience managing direct reports.
Proven success managing a selling and operations workforce and achieving business results.
Proficiency with available technology, including clienteling tools, social media for social selling, and Google Workspace programs; advanced proficiency is preferred.
Experience building, leading, motivating, and coaching teams to achieve objectives.
Excellent oral and written communication skills, with the ability to structure clear, logical messages using appropriate communication channels.
Strong attention to detail.
Ability to work a flexible schedule based on business needs, including evenings, weekends, and holidays.
May require standing, bending, climbing stairs, and lifting and carrying up to 10 pounds.

Nice To Haves

Luxury retail fashion experience.
Four-year degree.
Continually builds skills and knowledge through training, coaching, and career experiences.
Working knowledge and appreciation of Saks Fifth Avenue and the fashion industry.
Adapts personal approach to diverse situations and people.
Responds to unexpected workplace changes with creativity and resilience.
Establishes and upholds high personal standards for individual work and the work environment.
Maintains a customer-centric rather than solely store-centric mentality.

Responsibilities

Recruit and onboard new hires, hiring quality talent and developing a talent bench.
Set goals and support career development, growth, and exposure opportunities for direct reports.
Enforce policies and procedures, evaluate performance and productivity, provide feedback, and coach and mentor associates.
Help associates build their personal brands as fashion authorities through outreach and social media.
Lead continued education focused on product knowledge, client events, targeted selling, and clienteling.
Promote achievement, recognition, and teamwork; resolve work-related concerns and conflicts fairly.
Empower associates to take ownership of customer problems and resolve them quickly.
Oversee associate scheduling in consideration of the promotional calendar and business needs, and manage daily task prioritization.
Encourage feedback and recommendations and model candid, constructive communication.
Create a friendly, upbeat atmosphere and model exceptional service and client relationship-building.
Plan and support client appointments, promote in-store events, and deliver memorable client experiences.
Execute client-development initiatives and collaborate with store leadership, marketing, vendors, and merchants on client events and experiences.
Oversee customer service efforts and escalations and build a cohesive, service-driven team.
Use data to identify client spending patterns, opportunities to increase wallet share, and ways to drive repeat business.
Acquire new clients and strengthen existing relationships using marketing tools, social media, referrals, and networking.
Use clienteling tools and client shopping history and preferences to maintain connections and make targeted recommendations.
Stay informed about new merchandise deliveries to maximize selling potential.
Drive sales and growth through development of client advisors and client relationships.
Establish plans and manage execution, anticipating and adjusting for risks and operational roadblocks.
Analyze customer behaviors, trends, and preferences and adjust processes and standards accordingly.
Support audit compliance and department and stockroom controls, as applicable.
Monitor business drivers, industry trends, and competitors to identify opportunities.
Track progress against departmental strategies and share information, best practices, and ideas to improve performance.
Use sound decision-making and critical thinking to analyze problems and recommend viable solutions.
Champion change initiatives and explain their benefits and challenges.

Benefits

Medical insurance
Dental insurance
Vision insurance
401(k) retirement plan
Basic life insurance
Supplemental life insurance
Disability insurance
Additional voluntary benefits, including critical illness, hospital, and accident insurance
Employee discount
Career advancement opportunities