Selling and Service Assistant, Aspen
About The Position
The Selling and Service Assistant (SSA) provides clerical support for front- and back-of-house operations at the Hermès Aspen Boutique. The role supports an extraordinary client experience in a fast-paced luxury environment and works collaboratively with the sales and selling support teams. The SSA processes transactions and ensures their accuracy, including receptions, CRM, SKUs, monetary payment, and client verification; provides administrative support for after-sales services; and partners with management on point-of-sale decisions. The position reports to the Operations Manager. Other duties may be assigned by the supervisor.
Requirements
- At least 1 year of retail experience.
- Strong communication skills.
- Customer-service orientation.
- Ability to multitask.
- Attention to detail.
- Strong organizational skills.
- Computer skills, including Microsoft Office.
- Ability to handle difficult situations with grace, compassion, and composure.
- Ability to lift 0–25 pounds without assistance.
- Regular in-person work at a company-designated location is an essential function of the position.
Nice To Haves
- Retail experience in a luxury environment.
- Experience with point-of-sale systems and/or cash handling.
Responsibilities
- Accurately record point-of-sale transactions, including sales, sends, and repairs.
- Assist management with opening and closing procedures.
- Provide prompt, friendly service to clients, answer questions, and assist with wrapping and packaging at point of sale.
- Support the sales team by hanging merchandise, returning merchandise to the floor, retrieving stock, and physically preparing the stockroom.
- Organize and prioritize the workstation and selling floor; keep supplies stocked and maintain merchandising standards, including straightening and filing in merchandise.
- Assist with stockroom operations and merchandise flow, including replenishment, physical EAS tagging, and ticketing.
- Assist with physical inventory preparation as needed.
- Support after-sales services by logging repairs, contacting clients, and maintaining active records.
- Record accurate, detailed CRM files that provide useful purchase-history and sales-analysis information.
- Answer phones in a timely manner and provide friendly, appropriate customer service.
Benefits
- Commission and bonus incentives based on sales performance.
- Medical, dental, and vision coverage.
- Life insurance and disability coverage.
- Paid time off, including 18 DDOs, 12 company holidays, 2 wellbeing days, and sick and safe time.
- Paid parental leave and transition time.
- 401(k) and Roth retirement plan with company matching and profit sharing.
- Voluntary benefits, including flexible spending accounts, fitness reimbursement, and voluntary life insurance.
- Product discount and EAP resources.
- Access to the Calm App, Health Advocate, Family Building Support, and other resources.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
