Customer Service Representative - Aspen

Alpine Bank•Aspen, CO

7d•$22 - $27•Onsite

About The Position

The Customer Service Representative (CSR) is an entry-level position focused on meeting Alpine Bank customers’ needs through exceptional customer service. The role receives and pays out money and accurately maintains records of cash and negotiable instruments involved in bank transactions. The position operates in a professional office environment, requires regular and reliable on-site attendance, includes prolonged periods of standing in a fast-paced environment, and may include evening and weekend hours and occasional travel.

Requirements

Customer-service-oriented.
Basic conflict-resolution skills and clear, effective verbal and written communication skills.
Ability to manage multiple tasks simultaneously in a fast-paced environment.
Basic mathematical and cash-handling skills.
Proficiency with Microsoft Office programs and Adobe Acrobat.
Understanding of banking compliance regulations.
Familiarity with basic fraud detection and location security.
Basic understanding of Alpine Bank consumer and business products and services.
Understanding of the importance of maintaining confidential information.
Possession of, or ability to obtain, a valid State of Colorado Driver’s License.
Entry-level role requiring little or no banking experience.
Ability to meet the physical demands, including prolonged standing, computer work with repetitive motion, talking and hearing, required vision abilities, and lifting up to 75 pounds.

Nice To Haves

Previous cash-handling and/or customer-service experience preferred.

Responsibilities

Provide exceptional customer service using available training programs and measurement tools, including Alpine Way/CARE/Customer Surveys standards.
Use software applications to complete daily tasks accurately.
Buy and sell currency from the vault as needed while ensuring teller drawer cash limits are not exceeded.
Maintain a balanced cash drawer and resolve errors or discrepancies.
Process transactions including deposits, cashing checks, placing stops or holds, wires, vault transactions, cash advances, and check ordering.
Assist with Synapsys events as needed.
Perform safe deposit box entry and exit functions for customers.
Follow bank policies and procedures.
Answer basic customer inquiries and cross-sell when appropriate.
Work effectively in a team-oriented environment.
Compose and submit business correspondence, including letters and electronic mail, to internal and external customers.
Maintain regular and reliable on-site attendance.
Perform other duties as assigned.