Customer Service Representative - Aspen

Alpine Bank•Aspen, CO

6d•Onsite

About The Position

The Customer Service Representative (CSR) is an entry-level position focused on meeting Alpine Bank customers’ needs by providing exceptional customer service. The role receives and pays out money and accurately maintains records of cash and negotiable instruments involved in bank transactions. The position requires regular, reliable on-site attendance in a professional office environment. Evening and weekend hours are included, and occasional travel may be required. The starting rate is $21.50 to $26.50 per hour, depending on experience. The position is anticipated to close November 27, 2026, or until filled.

Requirements

Customer-service-oriented approach.
Basic conflict-resolution skills and clear, effective verbal and written communication skills.
Ability to manage multiple tasks simultaneously in a fast-paced environment.
Basic mathematical and cash-handling skills.
Sufficient proficiency with Microsoft Office programs and Adobe Acrobat.
Understanding of banking compliance regulations.
Familiarity with basic fraud detection and location security.
Basic understanding of Alpine Bank consumer and business products and services.
Ability to maintain confidential information.
Possession of, or ability to obtain, a valid State of Colorado Driver’s License.
Ability to complete Alpine Bank Development Academy – Level I training, based on availability.
Regular and reliable on-site attendance.
Ability to stand for long periods, maintain good eyesight and hand/finger dexterity, and remain calm and professional with upset customers.
Ability to perform repetitive computer work and regularly talk and hear; required vision includes close, distance, and color vision and ability to adjust focus.
Ability to lift up to 75 pounds.

Nice To Haves

Previous cash-handling experience.
Previous customer service experience.

Responsibilities

Provide exceptional customer service using available training programs and measurement tools, including Alpine Way, CARE, and customer survey standards.
Use multiple software applications to complete daily tasks accurately.
Buy and sell currency from the vault as needed while ensuring teller drawer cash limits are not exceeded.
Maintain a balanced cash drawer and resolve errors or discrepancies.
Process transactions including deposits, cashing checks, placing stops or holds, wires, vault transactions, cash advances, and check orders.
Assist with Synapsys events as needed.
Perform safe deposit box entry and exit functions for customers.
Follow all bank policies and procedures.
Answer basic customer inquiries and cross-sell when appropriate.
Work effectively in a team-oriented environment.
Prepare and submit business correspondence, including letters and email, to internal and external customers.
Perform other duties as assigned.