Selling and Service Assistant, Dallas
About The Position
The Selling and Service Assistant (SSA) provides clerical support for front- and back-of-house operations in the Hermès Dallas boutique. The role processes transactions and ensures their accuracy, including receptions, CRM records, SKUs, monetary payments, and client verification. It also provides administrative support for after-sales services as needed and partners with the management team on point-of-sale decisions. The SSA works collaboratively with sales and selling-support teams to support the client experience in a fast-paced luxury environment. Regular in-person work at a company-designated location is an essential function. The position does not have supervisory, budget, or decision-making responsibility. The hourly pay range is $25.00 to $26.00, with actual rates based on the job, location, and individual experience.
Requirements
- At least 1 year of retail experience.
- Strong communication skills.
- Customer-service orientation.
- Ability to multitask.
- Attention to detail.
- Strong organizational skills.
- Computer skills, including Microsoft Office.
- Ability to handle difficult situations with grace, compassion, and composure.
- Ability to lift 0–25 lbs. without assistance.
- Ability to work regularly in person at a company-designated work location.
Nice To Haves
- Retail experience in a luxury environment.
- Experience with point-of-sale systems and/or cash handling.
Responsibilities
- Accurately record point-of-sale transactions, including sales, sends, and repairs.
- Assist management with opening and closing procedures.
- Provide prompt, friendly service to clients, answer questions, and assist with wrapping and packaging at point of sale.
- Support the sales process by hanging merchandise, returning merchandise to the floor, retrieving stock, and physically preparing the stockroom.
- Organize and prioritize the workstation and selling floor; keep supplies stocked and maintain merchandising standards, including straightening and filing in merchandise.
- Assist with stockroom operations and merchandise flow, including replenishment, physical EAS tagging, ticketing, and physical inventory preparation.
- Support the after-sales area by logging repairs, contacting clients, and maintaining active records.
- Record accurate, detailed CRM files that provide meaningful purchase-history and sales-analysis information.
- Answer phones promptly and provide friendly, appropriate customer service.
- Perform other duties as assigned by the supervisor.
Benefits
- Commission and bonus incentives based on sales performance.
- Medical, dental, and vision coverage.
- Life insurance and disability coverage.
- Paid time off, including 15 annual vacation days, 11 company holidays, 3 floating holidays, 2 wellbeing days, and sick and safe time.
- Paid parental leave and transition time.
- 401(k) and Roth retirement plans with company matching and profit sharing.
- Voluntary benefits, including flexible spending accounts, fitness reimbursement, and voluntary life insurance.
- Product discount and EAP resources.
- Access to the Calm App, Health Advocate, Family Building Support, and more.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
