Customer Service - Self Storage Manager

Public Storage • Torrance, CA

5d • Onsite

About The Position

Public Storage is hiring Property Managers to work independently at multiple self-storage locations. The role involves working both indoors and outdoors, helping customers determine their storage needs, recommending and selling packing and moving supplies, and supporting reservations and walk-in customers with rentals, issue resolution, and lease agreements. Property Managers inspect storage units to verify inventory and availability, handle customer payments and cash deposits, and contact customers about overdue accounts. The position also includes opening and closing facilities, safeguarding company property, maintaining facilities and grounds, and handling customer account information when addressing break-ins and delinquent accounts. Managers may travel between properties and make bank deposits using their own vehicle.

Requirements

• Experience in a customer-service-centered sales environment, such as retail, restaurants, fast food, or another service-based company.
• Valid driver’s license.
• Use of a personal vehicle to travel between work locations and conduct work-related business.
• Ability to transport, lift, or move items weighing up to 35 pounds.
• Ability to walk around facilities, climb stairs, and open large doors; the role may involve spending up to 50% of working time outdoors.

Responsibilities

• Assess customers’ storage needs and recommend storage options and packing and moving supplies.
• Assist reservation and walk-in customers with renting storage spaces, resolving issues, and completing lease agreements.
• Inspect storage units daily to confirm inventory and availability.
• Audit cash drawers, accept and accurately document customer payments, and make bank deposits in accordance with company policy.
• Help keep customers current on payments by making scheduled reminder and collection calls.
• Open and close facilities and work alone while responsible for company assets and property.
• Access customer accounts and confidential personal information when responding to break-ins and delinquent accounts.
• Execute lien sales and administer transactions with auction vendors, including providing access to purchased spaces.
• Perform cleaning and daily maintenance, including sweeping and mopping interior areas and keeping exterior grounds clean and free of debris.
• Travel between properties and conduct other work-related business using a personal vehicle.

Benefits

• Medical, dental, and vision benefits.
• 401(k) with company match.
• Paid time off and sick time.
• Flexible spending account.
• Company-paid life and accidental death insurance.
• Exclusive vendor discounts.
• Mileage reimbursement for travel between properties or other work-related tasks.
• Opportunity to earn performance-based bonuses.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed