Customer Service - Self Storage Manager
About The Position
Public Storage is hiring a Customer Service - Self Storage Manager to work independently across multiple locations, spending time both indoors and outdoors. The role involves assessing customers’ storage needs, recommending suitable options, and selling packing and moving supplies. Managers inspect storage units to confirm inventory and availability, audit cash drawers, make bank deposits, and contact customers about current payments, including reminder and collection calls when needed. The position also includes cleaning and daily maintenance of interior areas and exterior grounds. The role pays $16.50 per hour. Flexible, full-time schedules are available between 9:30 a.m. and 6 p.m., with weekend hours until 5 p.m. Employees working an average of 20 or more hours are eligible for full-time benefits. Employees travel between properties and other work-related locations using their own vehicle, with mileage reimbursement available.
Requirements
- Experience in a customer-service-centered sales environment, such as retail, restaurant, fast food, or another service-based company.
- Valid driver’s license.
- Ability to use a personal vehicle to travel between work locations and for other work-related business.
- Ability to transport, lift, or move items weighing up to 35 pounds.
- Ability to walk in and around facilities and spend up to 50% of work time outdoors.
Responsibilities
- Assess customers’ storage needs and make recommendations.
- Sell packing and moving supplies.
- Inspect storage units daily to confirm inventory and availability and ensure units are ready to rent.
- Audit cash drawers and make bank deposits.
- Help customers stay current with payments; make reminder and collection calls when required.
- Travel between properties and other work-related locations using a personal vehicle.
- Perform cleaning and daily maintenance, including sweeping and mopping interior areas and keeping exterior grounds clean and free of debris.
- Walk around facilities, including climbing stairs and opening large doors.
Benefits
- Medical, dental, and vision coverage
- 401(k) with company match
- Paid time off and sick time
- Flexible spending account
- Company-paid life insurance and accidental death insurance
- Exclusive vendor discounts
- Mileage reimbursement for travel between properties or other work-related tasks
- Opportunity to earn performance-based bonuses
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
