Customer Service - Self Storage Manager

Public Storage • Charlotte, NC

12d • Onsite

About The Position

Public Storage is hiring Property Managers to work independently at multiple self-storage locations. The role includes time both indoors and outdoors and focuses on customer service, sales, property operations, and facility upkeep. Managers assess customers’ storage needs and recommend storage options and packing or moving supplies. They inspect storage units to confirm inventory and availability, audit cash drawers, make bank deposits, and help customers stay current on payments through reminders and collection calls when required. The position also involves cleaning and daily maintenance of interior areas and exterior grounds.

Schedules are flexible and full-time, between 9:30 a.m. and 6 p.m., with weekend hours until 5 p.m. Employees must travel between work locations or for other work-related tasks using their own vehicle; mileage reimbursement is provided. The role requires lifting or moving items weighing up to 35 pounds and spending up to 50% of time outdoors, including walking around facilities, climbing stairs, opening large doors, and performing cleaning and maintenance tasks.

Requirements

• Experience in a customer-service-centered sales environment; candidates may come from retail, restaurant, fast food, or other service-based companies.
• Valid driver’s license.
• Ability to use a personal vehicle to travel between work locations and/or conduct other work-related business.
• Ability to lift, move, or transport items weighing up to 35 pounds.
• Ability to walk around facilities, climb stairs, open large doors, and perform cleaning and daily maintenance tasks.

Responsibilities

• Assess customers’ storage needs and recommend suitable storage options.
• Sell packing and moving supplies.
• Inspect storage units daily to confirm inventory and availability and ensure spaces are ready to rent.
• Audit cash drawers and make bank deposits.
• Help customers stay current on payments and make reminder and collection calls when required.
• Travel between properties or conduct other work-related tasks using a personal vehicle.
• Clean and maintain interior areas, including sweeping and mopping.
• Maintain exterior grounds and curb appeal, keeping areas clean and free of debris.

Benefits

• Medical, dental, and vision coverage.
• 401(k) with employer match.
• Paid time off and sick time.
• Flexible spending account.
• Company-paid life and accidental death insurance.
• Exclusive vendor discounts.
• Mileage reimbursement for travel between properties or other work-related tasks.
• Opportunity to earn performance-based bonuses.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed