Customer Service - Self Storage Manager

Public Storage•Gardena, CA

About The Position

Public Storage is hiring Property Managers to work independently at multiple self-storage locations, spending time both indoors and outdoors. Managers assess customers’ storage needs, recommend storage options, and sell packing and moving supplies. They inspect storage units to confirm inventory and availability, help ensure spaces are ready to rent, audit cash drawers, make bank deposits, and follow up with customers about payments through reminder and collection calls. Property Managers may drive between properties and make bank deposits. They are expected to work alone, open and close facilities, assist reservation and walk-in customers with rentals, resolve issues, complete lease agreements, and take responsibility for company assets and property. The role includes accessing confidential customer account information when responding to break-ins and delinquent accounts, accurately recording payments and handling cash and deposits in accordance with company policy, making scheduled delinquency calls, executing lien sales, and coordinating transactions with auction vendors, including providing access to purchased spaces. The position involves walking around facilities, spending up to 50% of the time outdoors, climbing stairs, opening large doors, and performing cleaning and daily maintenance. Employees must be able to move items weighing up to 35 pounds. The role offers flexible, full-time schedules between 9:30 a.m. and 6 p.m., with weekend hours until 5 p.m. The posted wage is $19.50 per hour.

Requirements

Experience in a customer-service-centered sales environment, such as retail, restaurant, fast food, or another service-based company.
Valid driver’s license.
Use of a personal vehicle to travel between work locations and/or conduct other work-related business.
Ability to lift, move, or transport items weighing up to 35 pounds.
Ability to walk around facilities, climb stairs, and open large doors.
Ability to work alone and handle customer account information, cash, and deposits.

Responsibilities

Work independently at multiple self-storage locations, indoors and outdoors.
Assess customers’ storage needs, recommend storage options, and sell packing and moving supplies.
Inspect storage units to confirm inventory and availability and ensure spaces are ready to rent.
Audit cash drawers and make bank deposits.
Help customers keep payments current by making reminder and collection calls.
Open and close facilities and assist reservation and walk-in customers with rentals, issue resolution, and lease agreements.
Take responsibility for company assets and property.
Access customer accounts and confidential personal information when responding to break-ins and delinquent accounts.
Accept, enter, and accurately document customer payments; handle cash and deposits according to company policy.
Make scheduled delinquency calls, execute lien sales, and administer transactions with auction vendors, including providing access to purchased spaces.
Travel between properties or conduct other work-related business using a personal vehicle.
Perform cleaning and daily maintenance, including sweeping and mopping interior areas and keeping exterior grounds clean and free of debris.