Customer Service - Self Storage Manager

Public Storage • Roanoke, VA

5d

About The Position

Public Storage is hiring a Property Manager to work independently at multiple self-storage locations, both indoors and outdoors. The role involves helping customers determine their storage needs, recommending storage options, and selling packing and moving supplies. Managers inspect storage units to confirm inventory and availability, handle cash drawer audits and bank deposits, and help customers stay current on payments through reminder and collection calls. The work also includes cleaning and daily maintenance, such as sweeping and mopping interior areas and keeping exterior grounds clean and free of debris.

Employees work flexible, full-time schedules between 9:30 a.m. and 6 p.m., with weekend hours until 5 p.m. Benefits eligibility is available to employees averaging 20 or more hours per week. Travel between properties and for other work-related tasks requires use of the employee’s own vehicle, with mileage reimbursement provided.

Requirements

• Experience in a customer-service-centered sales environment; examples include retail, restaurants, fast food, or other service-based companies.
• Valid driver’s license.
• Ability to use a personal vehicle to travel between work locations and conduct other work-related business.
• Ability to lift, move, or transport items weighing up to 35 pounds.
• Ability to walk around facilities, climb stairs, and open large doors.
• Ability to spend up to 50% of work time outdoors.

Responsibilities

• Assess customers’ storage needs and make recommendations, including selling packing and moving supplies.
• Inspect storage units daily to confirm inventory and availability and ensure spaces are ready to rent.
• Audit cash drawers and make bank deposits.
• Help customers keep payments current and make reminder and collection calls when required.
• Clean and maintain facilities, including sweeping and mopping interior areas and keeping exterior grounds clean and free of debris.
• Travel between properties and conduct other work-related business using a personal vehicle.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) with company match
• Paid time off
• Sick time
• Flexible spending account
• Company-paid life insurance
• Company-paid accidental death insurance
• Exclusive vendor discounts
• Mileage reimbursement for work-related travel
• Opportunity to earn performance-based bonuses

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed